Patient Service Specialist

Overview

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient‑first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.

Responsibilities

• Provide a comprehensive, proactive, and "Patients First" experience for all patients and visitors.
• Create a welcoming, professional environment by demonstrating exceptional customer service aligned with Cleveland Clinic's START with Heart and HEART models.
• Proactively assist patients and visitors in waiting areas, greet patients, resolve issues, and deliver effective service recovery.
• Investigate, triage, and resolve patient issues using the HEART model to ensure a stellar patient experience.
• Perform front‑desk operations including patient registration, visit preparation, pre‑visit workflows, co‑pay collection, arrival and departure desk activities, and patient / record tracking.
• Verify insurance, collect and enter billing and payment information accurately.
• Screen and schedule interpreter services as needed.
• Conduct telephone triage, follow phone etiquette standards, relay staff messaging, and generate provider reschedules.
• Support billing functions while ensuring compliance with organizational quality and productivity standards.
• Enter and maintain accurate and confidential patient data, including insurance and demographic information.
• Encourage and assist patients in using front‑end technologies; provide hands‑on training for tools such as MyChart and Appointment Pass.
• Support caregivers and providers in understanding and using front‑end technologies to enhance workflow.
• Recruit, enroll, and educate patients on MyChart and Appointment Pass to increase utilization and improve the overall patient experience.

Qualifications

Preferred Qualifications

Physical Requirements

Dexterity sufficient to operate a PC and other office equipment. Requires extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision. Must be able to navigate various locations and function in a fast‑paced, hectic environment. Ability to lift and transport up to 25 pounds.

PPE

Follows standard precautions using personal protective equipment as required.

EEO

The policy of Cleveland Clinic Health System and its system hospitals is to provide equal opportunity to all applicants and employees in a drug‑free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which includes annual influenza vaccination or an approved exemption. Employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to protected characteristics. Cleveland Clinic Health System is a equal employment employer : Women / Minorities / Veterans / Individuals with Disabilities.

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