Application Support Analyst

Responsibilities

This is a central and dynamic position, and you will be part of a regional diverse team that oversees US based real-time payment applications that are directly connected to Fedwire and Chips. There are currently 6 members on this team including your manager : 3 Java Developers and 2 Production Support Analysts. In this role you will gain in-depth exposure to both the business and technology aspects of our Payment team.

We look for business partnerships to undertake complex challenges, and we take pride in the value we create. For us, SQL and Java are just languages to express our ideas. We have the freshness and passion of FinTech tackling the challenges of a major international bank. We believe that all team members require a thorough understanding of all aspects of the software development cycle and the business in which our software operates.

Technical Stack

JAVA │ SQL │ Python │ Selenium │ PowerShell │ GIT │ Jenkins │ Docker │ Kubernetes │ Unix / Linux

In this role, you will oversee the following missions :

• Providing technical and functional support (level 2 and 3) for our Payment applications, solving production system issues and reporting incidents to the appropriate chain of command.
• Developing applications to automate manual operational tasks as well as build custom, real-time, monitoring tools and reports.
• Performing post-deployment testing of new releases (quality assurance).
• Building and developing new features.
• Helping the team to improve the CI / CD practices and to automatize tasks.
• Communicating with different stakeholders in connection with applications failures, document and track case study issues and create remediation plans.
• Having a good understanding of the regulated environment you will operating in.
• Having a good understanding of the business requirements and optimize future procedures, with respect to our internal standards and ITIL processes.
• Taking part to the projects and the transversal tasks of the service.
• Willing to work on a shift and on-call rotation, with occasional weekend requirements.

Skills and Qualifications

Competencies

Technical Must Have

Bonus skills

Language : French, English. Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.

Our Benefits

Minimum of 20 Vacation days + 4 personal days

Business Insight

Societe Generale is committed to offering an inclusive recruitment experience to all candidates. If you require any reasonable accommodations during the recruitment process, please do not hesitate to let our Recruiters know.

Our Culture

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. For more information about our Culture and Conduct initiatives, please visit this link (https : / / americas.societegenerale.com / en / careers / get-know-culture / ).

D&I

Our Diversity & Inclusion Mission : Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients. Our Diversity & Inclusion Vision :

For more information about our D&I initiatives, please visit this link (https : / / americas.societegenerale.com / en / careers / get-know-diversity / ).

Hybrid Work Environment

Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols. Hybrid work arrangements vary based on business area. The applicable business lines will determine and communicate the work arrangements that best meet their business needs.

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