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D365 F&O ERP Functional Analyst - Supply Chain
D365 F&O ERP Functional Analyst - Supply ChainIT UNLOCK CONSULTING INC. • Milton, ON, Canada
D365 F&O ERP Functional Analyst - Supply Chain

D365 F&O ERP Functional Analyst - Supply Chain

IT UNLOCK CONSULTING INC. • Milton, ON, Canada
5 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

== English version will follow ==

IT Unlock est à l'avant-garde de la transformation numérique, exploitant notre expertise approfondie pour relever les défis informatiques multifacettes. Que ce soit pour les services gérés d'applications, MSP, MSSP, la gestion des données, les analyses avancées de données, ERP, CRM ou les solutions d'IA pionnières, notre équipe chevronnée est prête à concevoir et à fournir des solutions sur mesure adaptées à vos besoins commerciaux. Confiez-nous vos énigmes informatiques et découvrez l'innovation et l'efficacité comme jamais auparavant.

L'Équipe :
Vous ferez partie d'une équipe multiculturelle, énergique et solidaire. Nous aimons gagner tout en nous amusant au travail. Nous proposons la meilleure formation au monde pour vous amener au niveau suivant. Nous avons une culture conviviale et coopérative. Nous souhaitons vous voir réussir dans vos entreprises et faire partie de notre famille.

Description de poste :
Nous sommes à la recherche d’Analystes Fonctionnels (AF) expérimentés sur D365 pour soutenir nos Architectes de solutions dans le cadre de déploiements multiples et simultanés de Microsoft Dynamics 365 Finance & Operations (F&O). Alors que notre transformation ERP s’accélère, nous élargissons notre équipe afin d’assurer des implantations réussies dans nos différentes unités d’affaires.

Certains analystes resteront intégrés à l’équipe d’implantation, tandis que d’autres évolueront vers le Centre de support applicatif une fois la mise en production complétée. Ce rôle hybride offre une exposition à la fois à la livraison de projets et au support post-implantation, idéal pour les professionnels souhaitant élargir leur parcours de carrière sur D365.

Responsabilités principales
  • Collaborer avec les Architectes de solutions pour soutenir le déploiement de D365 F&O, principalement dans les modules Production et Chaîne d’approvisionnement.
  • Réaliser l’analyse fonctionnelle, la configuration et les tests des solutions ERP afin de répondre aux besoins d’affaires en évolution.
  • Agir comme ressource de support de niveau 2–3, en assurant le dépannage, l’identification des causes fondamentales et la mise en place de solutions.
  • Travailler avec les parties prenantes pour documenter les processus de bout en bout, en créant des schémas de processus (Visio) et des procédures opérationnelles normalisées (Word).
  • Collaborer étroitement avec les équipes manufacturières afin de s’assurer que les processus ERP s’alignent avec les opérations de production, maintenance, prévisions et tarification.
  • Soutenir les modules intégrés en garantissant la cohérence des données et en travaillant avec les tables de correspondance (connaissance pratique requise, sans expertise approfondie).
  • Participer à la formation des utilisateurs et favoriser l’adoption des nouvelles fonctionnalités.
  • Contribuer aux activités d’UAT, de configuration et de tests fonctionnels pour valider les exigences.
  • Assurer la transition vers le Centre de support applicatif après le déploiement pour gérer les escalades, transférer les connaissances et garantir la continuité.

== English version ==

IT Unlock is at the forefront of digital transformation, leveraging our deep expertise to address multifaceted IT challenges. Whether it's applications managed services, MSP, MSSP, data management, advanced data analytics, ERP, CRM, or pioneering AI solutions, our seasoned team stands ready to architect and deliver bespoke solutions tailored to your business needs. Entrust us with your IT conundrums and experience innovation and efficiency like never before.

The Team:
You will be part of a multicultural team, energetic and supportive contributed. We love winning while having fun at work. We offer the world’s best training to bring you to the next level. We have friendly culture and cooperative. We want to see you succeeding in your endeavor and be part of our family.

Job description:
We are in need of D365 experienced Functional Analysts (FA) to support our Solution Architects on multiple concurrent rollouts of Microsoft Dynamics 365 Finance & Operations (F&O). As our ERP transformation accelerates, we are expanding our team to ensure successful implementations across our business units.

Some FAs will remain embedded in the implementation team, while others will transition to the Application Support Desk once go-live is complete. This hybrid role offers exposure to both project delivery and post-implementation support, making it ideal for professionals looking to broaden their D365 career path.

Key Responsibilities
  • Partner with Solution Architects to support the rollout of D365 F&O, primarily within Production and Supply Chain modules.
  • Provide functional analysis, configuration, and testing of ERP solutions to meet evolving business requirements.
  • Act as a Level 2–3 support resource, troubleshooting issues, identifying root causes, and delivering resolutions.
  • Collaborate with business stakeholders to document end-to-end processes, creating process flows (Visio) and Standard Operating Procedures (Word).
  • Work closely with manufacturing teams to ensure ERP processes align with production, maintenance, forecasting, and pricing operations.
  • Support integrated modules by ensuring data consistency and working with mapping tables (not expected to be an expert but must have working knowledge).
  • Assist in training business users and driving adoption of new functionalities.
  • Participate in UAT, configuration, and functional testing to validate requirements.
  • Transition to the Application Support Desk post-rollout to handle escalations, provide knowledge transfer, and ensure continuity.


Requirements
== English version will follow ==

  • 3 à 5 ans d’expérience pratique avec D365 F&O, particulièrement dans les modules Production, Chaîne d’approvisionnement, Maintenance, Prévisions et Tarification.

  • Expérience préalable en rôle opérationnel et en environnement manufacturier; compréhension des processus d’affaires au-delà de la simple configuration ERP est un atout important.

  • Expérience avec les modules intégrés et les tables de correspondance (connaissance pratique requise, pas besoin d’être expert).

  • Excellentes compétences en communication en anglais (oral et écrit); le français est un atout.

  • Solides compétences en documentation de processus (Visio) et de procédures (Word).

  • Excellentes aptitudes interpersonnelles et en communication pour former et soutenir les utilisateurs.

  • Solides compétences en dépannage (logique et technique).

  • Expérience couvrant à la fois l’implantation et le support post-mise en production.

  • Familiarité avec les cadres de tests et processus structurés de UAT.

  • Capacité à travailler efficacement au sein d’une équipe multidisciplinaire performante.

  • Capacité à évoluer dans un environnement dynamique, en livrant des résultats dans des délais serrés.

  • Disponibilité pour voyager occasionnellement aux États-Unis et au Mexique.

  • Capacité à travailler dans un modèle hybride : 2 à 3 jours par semaine au bureau de Saint-Laurent.


== English version ==

  • 3 to 5 years of hands-on experience with D365 F&O, especially in Production, Supply Chain, Maintenance, Forecasting, and Pricing.

  • Prior operational and manufacturing experience; understanding of business processes beyond ERP configuration is a strong asset.

  • Experience working with integrated modules and mapping tables (working knowledge required, not expert-level).

  • Strong English communication skills (spoken and written); French is an asset.

  • Strong documentation skills for process flows (Visio) and SOPs (Word).

  • Excellent interpersonal and communication skills to train and support business users.

  • Strong troubleshooting skills (logical and technical).

  • Experience bridging both implementation and post-go-live support.

  • Familiarity with testing frameworks and structured UAT processes

  • Ability to work collaboratively as part of a cross-functional, high-performing team.

  • Thrive in a fast-paced environment, delivering results under tight deadlines.

  • Willingness to travel occasionally to the USA and Mexico.

  • Ability to work in a hybrid setup: 2–3 days per week in the Saint-Laurent office OR Milton, ON



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D365 F&O ERP Functional Analyst - Supply Chain • Milton, ON, Canada

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