Talent.com
MK Auto Group
Client Experience CoordinatorMK Auto Group • Airdrie, Alberta, Canada
Client Experience Coordinator

Client Experience Coordinator

MK Auto Group • Airdrie, Alberta, Canada
1 day ago
Salary
CA$45,000.00–CA$47,500.00 yearly
Job type
  • Full-time
  • Quick Apply
Job description

Be the First Face of Exceptional Service.

MK Auto Group is a leader in collision repair, known for delivering outstanding service and top-quality repairs. We’re looking for a professional and personable Client Experience Coordinator (CEC) who thrives in a customer-focused, fast-paced environment.

If you’re passionate about creating a smooth and positive experience for clients during a stressful time, this is the opportunity for you.


Your Role:
As a CEC, you’ll be the primary point of contact for customers throughout the repair process. From greeting customers to coordinating repair timelines, your role is key to building trust and ensuring satisfaction.


Key Responsibilities:

  • Greet customers warmly and professionally in person and over the phone.
  • Guide customers through the collision repair process.
  • Schedule appointments and manage repair bookings.
  • Coordinate with estimators, technicians, and insurance providers.
  • Provide updates to customers on repair status.
  • Handle documentation, invoicing, and file processing.
  • Maintain a clean and welcoming front office environment.
  • Support the team with administrative tasks as needed.

What You Bring:

  • Previous experience in a customer service or administrative role (automotive or collision industry an asset).
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Positive attitude and a commitment to delivering a great customer experience.
  • Proficiency with Microsoft Office; familiarity with Mitchell or other repair systems is an asset.
  • Ability to work well in a team-oriented environment.
  • High school diploma or equivalent required.
  • Valid driver's license and clean driving records.


Why Join MK Auto Group?:

  • Be part of a team that’s passionate about quality and care.
  • Comprehensive benefits and competitive compensation that includes:
    • Employee assistance programs.
    • Extended Health & Dental coverage.
    • RRSP matching up to 5%.
    • Paid vacation.
    • Daycare Reimbursement –up to $100/month per family.
    • Tool & Safety Boot Reimbursement –up to $150/year.
    • Employee discounts on automotive services.
    • Tuition reimbursement for trade certification.
  • Ongoing support for learning and growth.
  • Modern, professional facility with a customer-first culture.
  • Opportunities to grow within a well-established and expanding group.

At MK Auto Group, we don’t just offer jobs — we help you grow a career. We are committed to supporting our team members both professionally and personally.


Apply Now!
Send your resume to hr@carstarab.ca.
Only those selected for an interview will be contacted.





    About MK Auto Group:

    MK Auto Group is a dynamic and expanding organization made up of leading automotive companies specializing in collision repair, vehicle servicing, and custom styling. Our team of over 250 dedicated professionals proudly supports a growing network that includes CARSTAR Collision facilities, Country Hills Collision, Force Auto Styling, Calgary Rim Repair, and Elboya Mechanical. From expert repairs to complete vehicle transformations, MK Auto Group is committed to innovation, quality, and excellence in every aspect of the automotive experience.

    Create a job alert for this search

    Client Experience Coordinator • Airdrie, Alberta, Canada

    Similar jobs

    Remote Marketing Projects Coordinator — Client & Timeline Lead

    Beanstalk! Growth Marketing & PRCalgary, AB, CA
    Remote
    Full-time

    A dynamic marketing agency in Calgary is seeking a Marketing Projects Coordinator to manage client relationships and ensure project success.This full-time position requires strong communication, or... Show more

     • Promoted

    Outreach Partner (Commission-Based, Remote/Flexible)

    Odysphere Wellness Systems IncCalgary, AB, CA
    Remote
    Full-time

    Odysphere Wellness Systems Inc is opening 3 spots — Commission-Based Outreach Partners (Remote / Flexible).Odysphere is a rhythm-based wellness initiative in Halifax.We host 3-day immersive retreat... Show more

     • Promoted

    Project Coordinator

    NAK Design StrategiesCalgary
    Full-time

    Direct message the job poster from NAK Design Strategies.A Hons Psych, Accessibility, Vocational Rehabilitation, & Marketing.NAK Design Strategies is an acclaimed landscape architecture and urban d... Show more

     • Promoted

    Customer Experience Agent (Customer Service + Tour Coordinator)

    Toonie ToursCalgary, AB, CA
    Full-time

    Toonie Tours operates tours across multiple cities and time zones.In peak season, we run a high volume of guest communication across phone, SMS, email, and webchat.This role is the front door of th... Show more

     • Promoted

    Project Manager (Collections Experience)

    Iris Software Inc.Calgary, AB, CA
    Full-time

    Iris’s client, one of the Top 5 Banks in Canada, is looking to hire a.Project Manager (Collections Experience).Our Client is a Canada multinational financial services company and the largest bank i... Show more

     • Promoted

    Lead Designer for Customer Experience

    Pottery Barn KidsCalgary, AB, CA
    Full-time

    Shape the customer experience as a Lead Designer at Williams-Sonoma, Inc.Your role will focus on blending sales with home design expertise to enrich customers' lives at home.In this influential pos... Show more

     • Promoted

    Account Coordinator

    North StrategicCalgary, AB, CA
    Full-time

    A three-time SABRE Canadian Agency of the Year winner North has achieved unprecedented success since launching in 2011.North’s fresh approach to PR, influencer, social and digital has helped cement... Show more

     • Promoted

    Remote Membership & Growth Coordinator — Renewables

    Canadian Renewable Energy Association (CanREA)Calgary, AB, CA
    Remote
    Full-time

    A renewable energy association in Canada is seeking a Membership and Business Development Coordinator to manage the membership database and support member engagement.The successful candidate should... Show more

     • Promoted

    Partner Operations Coordinator

    Pursuit CollectionCalgary, AB, CA
    Full-time

    At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations.Our experiences include world-class attractions and distinctiv... Show more

     • Promoted

    Customer Success Coordinator (Fully Remote)

    Rise VisionCalgary, AB, CA
    Remote
    Full-time

    Customer Success Coordinator (Fully Remote).Customer Success Coordinator (Fully Remote).Since 1992, Rise Vision has been making digital signage easy for organizations worldwide.Trusted in over 100 ... Show more

     • Promoted

    Site Services Coordinator

    NexGen Energy Ltd.Calgary, AB, CA
    Full-time

    Be among the first 25 applicants.The Site Services Coordinator is responsible for supporting the day-to-day operations at the Rook I Project Site to ensure site services run safely and efficiently ... Show more

     • Promoted

    Client Experience Specialist - Financial Services

    CI FinancialCalgary, Alberta, Canada
    Full-time

    A financial services firm in Calgary is seeking a Client Service Associate to support Financial Advisors by providing exceptional client service.The role involves collaborating with various stakeho... Show more

     • Promoted

    Equinox Engineering Workshare Coordinator Role

    Equinox Engineering Ltd.Calgary, Alberta, Canada
    Full-time

    Elevate your career at Equinox Engineering as a Workshare Coordinator, facilitating communication and coordination in multi-office projects.This role is key to project success in engineering.As a W... Show more

     • Promoted

    Skin Care Coach: Guest Experience & Growth Partner

    skoahCalgary, AB, CA
    Full-time

    Skin Care Coaches (Retail Associates) for our Kensington location in Calgary.No prior skin care experience is required as we provide a comprehensive training program.In this role, you'll engage wit... Show more

     • Promoted

    Program Coordinator

    Livingston Homeowners AssociationCalgary, AB, CA
    Full-time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Livingston Homeowners Association.Building engaged communities through quality programming, collabor... Show more

     • Promoted

    Program Coordinator (Ottawa)

    Business in the StreetsCalgary, AB, CA
    Full-time +1

    Business in the Streets (BITS) is a Canadian non-profit that supports young people from underserved, marginalized, and underrepresented communities through the power of entrepreneurship.We help eme... Show more

     • Promoted

    Coordinator, Leaves

    NutrienCalgary, Alberta, Canada
    Full-time

    Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world.Our purpose, Feeding the Future , is the reason we come to work each day.We’r... Show more

     • Promoted

    Strategic Client Success Manager Lead

    BDO CanadaCalgary, AB, CA
    Full-time

    Become a pivotal force in client success at BDO as the Strategic Client Success Manager Lead.Focus on governance and delivery excellence for Microsoft Business Applications engagements.This role is... Show more

     • Promoted

    Customer Operations Leader- Store Experience

    IndigoCalgary, Alberta, Canada
    Full-time

    The Customer Operations Leader – Store Experience is responsible for leading the execution of work that contributes to the customer experience and omni sales results.They provide coaching and feedb... Show more

     • Promoted

    Senior Client Insight Analyst Role

    Services OR LP/SECCalgary, Canada
    Full-time

    Elevate your career as a Senior Client Insights Analyst within our Pricing team, where you'll focus on client data analysis and reporting to drive client satisfaction.This hybrid role blends da... Show more