Maintenance Supervisor

Job Description

At the Rimrock, we don’t just maintain spaces, we care for the places where moments happen. The Maintenance Supervisor is a hands-on technical expert and team leader who ensures maintenance operations run with precision, purpose, and professionalism. You will oversee daily maintenance workflows, mentor technicians, ensure adherence to safety protocols, and maintain high standards of quality. With strong attention to detail and an analytical mindset, you’ll ensure the right tasks are being completed, the right way, at the right time.

Key Responsibilities

Team Supervision & Culture

• Provide clear instruction, direction, and follow-up to team members.
• Support the onboarding, development, and technical growth of new maintenance staff.
• Contribute to a culture that is solution-focused, safety-first, and grounded in mutual respect.

Maintenance Oversight & Technical Leadership

• Perform hands-on maintenance work as needed across hotel and staff housing (e.g., drywall, paint, doors, locks, faucets, drains).
• Identify and resolve issues proactively, addressing small problems before they impact operations or guests.
• Instruct and train team members on essential maintenance skills and safety best practices.
• Ensure all technicians are productively engaged and contributing meaningfully each day.
• Monitor and maintain organization and cleanliness of maintenance shops and workspaces.

Work Planning & System Management

• Use CMMS systems (Transcendent, ALICE) to assign, update, and close out work orders.
• Prioritize urgent and important jobs, balancing short-term fixes with long-term maintenance needs.
• Maintain accurate inventory records; communicate material needs to the Maintenance Coordinator.
• Reassign or dismiss team members early if productive work is not available.

Pool, Boiler, and Facility Systems Support

• Monitor and operate hotel pools and spas; conduct daily water checks and ensure compliance with AHS standards.
• Ensure chemicals are stocked and systems are functioning properly.
• Perform basic boiler operations and equipment inspections (BMS, noise/vibration checks, leak monitoring).
• Respond to BMS alarms and assist in managing mechanical room operations during off-hours.

Contractor & Equipment Coordination

• Assist with or supervise outside contractors (e.g., HVAC, plumbing, kitchen systems), ensuring safety and quality standards are upheld.
• Support basic kitchen equipment maintenance (burners, thermocouples, hinges, etc.).
• Ensure technical staff are using tools properly and safely.

Safety, Compliance & Emergency Preparedness

• Ensure all technicians follow PPE requirements and health & safety protocols.
• Be familiar with emergency procedures, including fire response and evacuation.
• Ensure all work is performed to regulatory and internal compliance standards

Qualifications

What You Bring

• 3+ years of facilities or property maintenance experience, including leadership or supervisory roles.
• Strong hands-on technical skills: drywall, paint, plumbing, basic mechanical repair, etc.
• Familiarity with CMMS software (Transcendent, ALICE) and inventory systems.
• Excellent organizational and time management skills.
• Strong written and verbal communication.
• Basic computer proficiency (Outlook, Excel, Word).
• Willingness to work flexible hours, including weekends or evenings if needed.

Bonus If You Bring

• Red Seal or other trade certification (asset, not required).
• Previous hotel or resort experience.
• Familiarity with BMS systems and boiler operations.
• Experience training others on tools, equipment, and repair techniques.
• Knowledge of Banff-area contractors, suppliers, or property codes.

Who You Are

You are precise, dependable, and solutions-driven. You find satisfaction in staying organized, solving problems, and ensuring things run exactly as they should. You don't wait to be told what’s broken, you’re already fixing it. You work best in a setting where accountability, technical excellence, and quiet leadership are valued. You take pride in doing things right the first time, and ensuring your team does too.

Plan with purpose. Lead with integrity. Stay moved.

Physical Demands

• Regular standing, walking, bending, lifting (up to 50lbs).
• Use of hand tools and power equipment.
• Work in hot/cold environments and at heights (ladders, lifts).
• Occasional after-hours or emergency response.

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor hotels in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.

Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a Heartist at www.rimrockcareers.com.

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out, confidentially, at recruiter@rimrockresort.com, and we’ll work with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.

Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belonging isn’t just possible, it’s expected.
Be you. Be bold. Stay moved.

#CWMRLeadership