Senior Customer Success Manager, Enterprise

Our mission at Greenhouse is to make hiring work for everyone so we go to great lengths to hire great people because we believe that theyre the foundation of our success. At Greenhouse youll join a team that collaborates purposefully fosters inclusivity and communicates with transparency and accountability so we can achieve our mission.

Join us to do the best work of your career solving meaningful problems with remarkable teams.

Greenhouse is looking for a Senior Customer Success Manager Enterprise to join our team!

Greenhouse is the worlds fastest-growing enterprise talent acquisition suite and our Customer Success team is a primary driver of that growth. We are strategic partners to our customers and help them drive and adopt talent acquisition and recruiting best practices within their organizations.

Youll be the owner of ongoing consultative relationships and the face of Greenhouse throughout the entire customer journey - from pre-sales to implementation and ongoing optimization.

Who will love this job

• A proud advocate you are the voice of your customers while remaining compassionate responsive and effective at navigating complexity on their behalf
• A collaborator you thrive working with cross-functional partners across Account Management Support Product Professional Services and Engineering through renewals expansions and key customer milestones
• An educator you coach customers on structured hiring practices onboarding workflows and Greenhouses full product suite including Voice AI
• An entrepreneur you manage your book of business like your own company continuously elevating your processes philosophies and methodologies without waiting to be told how
• A future builder you see around corners identify opportunities before theyre obvious and create new approaches where no playbook exists
• A decisive operator you make good calls fast act with conviction under ambiguity and own outcomes whether they go well or not

What youll do

• Provide strategic direction for clients on Greenhouse products and within their fields of expertise. Achieve full fluency in substantial industry trends and topics to advise customer leaders from various functions
• Illustrate business value by defining clear metrics and proof points for all customer engagements (implementation goals business reviews etc)
• Demonstrate thought leadership and be a valued internal resource across sales marketing product and engineering
• Act as a trusted advisor to clients and become an extension of the customers team. Successfully establish relationships wide and high throughout the organization
• Establish and grow relationships throughout the organization- from weekly syncs with day-to-day users to business reviews with C-suite executives
• Utilize data to provide product and strategy recommendations. Communicate critical customer concerns and use understanding of vertical or product trends to provide recommendations and influence talent strategy
• Develop a vision that motivates others to achieve their goals. Lead innovation within and in addition to primary role through projects and initiatives
• Identify complex upsell opportunities and work with Sales and Expansions teams to assist in renewing and expanding Enterprise customer contracts. Conduct strategic account planning to prioritize opportunities and customer goals
• Orchestrate success by working closely with internal teams to deliver value for customers solve complex problems and improve internal processes
• Invent solutions to customer challenges where the playbook doesnt yet exist particularly as customers navigate AI-powered hiring tools
• Use our learning and development budget to further educate yourself learn a new skill or upgrade an existing one
• Additional projects and responsibilities as business needs require

You should have

• 5 years of hands-on account management or customer success management experience preferably in the B2B tech/SaaS sector
• A background managing complex enterprise accounts with high ARR responsibility
• Demonstrated ability to drive product adoption across multi-product SaaS environments
• Comfort with and curiosity about AI tools both in your own workflow and in how you help customers adopt AI-powered features
• Strong discovery skills you ask thoughtful open-ended questions that get to the heart of what value looks like for each customer
• Proven track record managing retention expansion and risk mitigation across a strategic book of business
• Formal or informal project management experience
• Experience collaborating with and orchestrating large cross-functional account teams
• Background in SaaS a plus
• Background in HR Tech or Talent Acquisition a plus
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that arent always in alignment with a given role - but those are qualities we value at Greenhouse. If you dont meet 100% of the qualifications outlined above we still strongly encourage you to apply

Applicants must be legally eligible to work in Canada as of the start date chosen by the Company. We are unable to support sponsorship at this time.

For purposes of processing or administering your employment relationship personal information that you provide to the Company may be transferred to and accessed by an affiliate in the United States or elsewhere or to agents and contractors (such as payroll companies insurance companies information technology consultants etc.) that provide services to the Company.

The national pay range for this role is $97700 - $114780 CAD. Individual compensation will be commensurate with the candidates experience and qualifications. Certain roles may be eligible for additional compensation including stock option awards bonuses and merit increases. Additionally certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.

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Who we are

At Greenhouse we live by our mission through using our own product to help us hire the right person for the job every time. Were committed to designing and responsibly using AI tools to transform how we work while keeping people at the center. We are a remote-first company and have shared office spaces in New York City and Ireland and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program thats committed to providing actionable feedback and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. Were proud to have built anaward-winning culture thats been recognized as Fortunes Best Places to Work and Inc.s Best Workplaces multiple years in a row.

Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information veteran status or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process reach out to

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Required Experience:

Senior IC

Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 97700 - 114780