Meetings and Events Manager

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn Group is a place where you can build a career, you’re proud of.

About the Role

At Cairn Group, we are proud to deliver best-in-class hospitality, with events and conferences that run seamlessly from start to finish. As Meetings & Events Manager, you’ll be managing the meetings & events function to ensure budgets are delivered. You’ll be responsible for all event enquiries from start to finish, ensuring excellent customer service and quality delivery with a focus on converting all incoming enquiries to contracted business, handling payments and liaising with the client to plan and finalise the details of their event to be issued as function sheets to the operational team. Providing leadership, motivation, and strategic direction to the commercial team.

Key Responsibilities

• Co-ordinate all Meeting & Events elements of the hotel Sales Department
• Third party channel management, ensuring SLAs are met, revenue delivered, activations of promotions and marketing opportunities to drive awareness and performance
• Manage and build relationships with Meeting & Events accounts (corporate, leisure and agency)
• Remain up to date of brand promotions, activations and opportunities to drive awareness to the property
• Ensure all enquiries are dealt with promptly, in line with company standards
• Drive and manage the conversion of customer enquiries into confirmed sales
• Organise and manage all aspects of the events prior to arrival
• Maintain and update the sites database - ensure accurate and up to date customer records are maintained in line with GDPR regulations
• Ensure clients receive a detailed event order in advance of their event (Function Sheet). And Communicate with all stake holders
• Work closely with the General Manager, Director of Sales & the Cairn National Sales Team, proactively driving new Meeting & Events business into the hotel, analysing past clients and targeting for future business
• Complete weekly Meeting & Events forecast
• Conduct site visits with clients
• Anticipate guest satisfaction and take appropriate action to avoid guest complaints

Qualifications & Key Skills

• A drive for sales generation, networking, building reputations and identifying new opportunities within social and corporate markets
• Knowledge of sales & events management in a hotel environment
• Experience in taking proactive action in developing sales campaigns that have an immediate impact on revenue
• Ability and confidence to influence senior management
• Excellent communication and influencing skills
• Understanding of yield management
• High attention to detail and accuracy – great at managing one’s own time alongside other team members
• Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks

Measures of Success

You’ll know you’re successful in this role when:

• Guest satisfaction and review scores consistently meet or exceed targets
• Revenue growth and cost management objectives are achieved in line with budget forecasts
• Employee engagement and retention rates within F&B show sustained improvement
• Compliance audits (health & safety, food hygiene, licensing) achieve strong ratings
• Service quality across all outlets meets brand and operational standards
• Team performance, morale, and communication remain strong and aligned to company goals
• Cross-departmental collaboration contributes to seamless guest experiences

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.

At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits:

• Get Paid in Real-Time or build savings with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, build savings and get expert financial tips—all in real-time.
• Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break.
• Delicious Discounts: Indulge a little with discounts off food and drinks across our hotels, bars and restaurants.
• Spa Discounts: Self-care matters! Treat yourself with exclusive wellnessoffers at our spas and leisure clubs.
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out.
• Rise with Us: From apprenticeships to leadership programmes, we support you to grow and reach your career goals.
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
• Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.
• Pension Scheme: Plan for your future with your pension plan, designed to help you build long-term security.
• Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!