Product Manager

Assignment: RQ11625 - Product Manager - Senior

Job Title: Product Manager

Requisition (SS): RQ11625

Start Date: 2026-10-05

Client: Government Services Integration Cluster

End Date: 2027-09-30

Office Location: 222 Jarvis Street, Toronto

Organization: Government Services Integration Cluster

Ministry: Ministry of Public and Business Service Delivery and Procurement

# Business Days: 252.00

5 days onsite

Must Have:

• Product Manager with Mobile application experience.
• Agile and user-focused Product Manager with experience delivering enterprise mobile applications and digital products.
• Strong technical background with hands-on software development knowledge across mobile technologies (Kotlin, Swift, React Native) and backend services (Node.js, Go, Python).
• Proven ability to collaborate effectively with cross-functional engineering teams, business partners, and external stakeholders to drive product success.
• Experienced in managing product roadmaps, project timelines, dependencies, and risks, while providing clear executive-level reporting on milestones, progress, and success metrics.

Description

Key Responsibilities

• Lead agile product delivery for digital credential solutions, supporting iterative design, testing, and continuous improvement.
• Facilitate sprint planning, backlog prioritization, stand ups, and cross functional team ceremonies to ensure smooth execution.
• Apply user centred design principles and insights from research, analytics, and real world usage to guide product decisions.
• Develop and maintain the product roadmap, aligning service needs, technical capabilities, regulatory trends, and industry standards.
• Drive collaborative working sessions, design sprints, and alignment workshops across product, engineering, UX, DevOps, and policy teams.
• Promote team self organization, remove blockers, and coordinate dependencies across multiple partners and stakeholders.
• Communicate complex product and technical concepts to executives, business teams, developers, and external partners in clear, accessible ways.
• Evaluate technical feasibility, risks, and trade offs across various components, including digital wallet, agent, backend, and other ecosystem components.
• Build trusted relationships with partner ministries, industry groups, and governance bodies
• Provide subject matter leadership on Verifiable Credentials, model implementations, security and privacy.
• Translate emerging standards and architectural concepts (e.g., attestation, credential binding, status lists) into actionable product requirements.
• Contribute to interoperability planning and adoption of key standards to ensure alignment with industry direction and trust frameworks such as PCTF, NIST, and eIDAS .
• This position is listed as "Onsite"; the resource is expected to work between the standard working hours of 8:00-5:00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location.

Experience and Skill Set Requirements

Agile Product Leadership, Collaboration & Delivery 35%

• Establish and maintain the agile environment required for teams to build, test, and iterate on user centred digital credential products.
• Lead and coordinate multidisciplinary teams through daily stand ups, sprint planning, backlog refinement, retrospectives, and iteration reviews.
• Apply user centered design practices to ensure product decisions are informed by user research, accessibility needs, and real world usage patterns.
• Manage iterative product development cycles, validating features through rapid prototyping, user testing, feedback loops, and continuous improvement.
• Define the product roadmap aligning service needs and technical features with business goals.
• Translate market, regulatory, and standards trends into actionable product direction
• Own product KPIs and success metrics such as adoption, credential issuance volume, and trust scores
• Manage the agile process for multidisciplinary teams-including product managers, developers, UX designers, researchers, DevOps engineers, architects, content creators, and identity/security specialists.
• Remove delivery obstacles and coordinate with internal and external partners to maintain delivery momentum and unblock dependencies.

Communication, Stakeholder Engagement & Technical Decision Support 35%

• Build strong, collaborative relationships with internal teams, partner ministries, industry partners, and governance bodies involved in digital credential ecosystem work.
• Communicate complex technical and product concepts clearly to diverse audiences-executives, business units, developers, policy teams, and external stakeholders.
• Work closely with engineering teams to evaluate solution options, trade-offs, technical feasibility, operational risks, and performance implications across mobile app wallet, agent, and backend components.
• Set clear expectations for delivery timelines, risks, milestones, and dependencies, ensuring transparency and alignment across all stakeholder groups.
• Identify and escalate issues, risks, and blockers early, driving timely resolution and ensuring product continuity.

Technical Expertise 20%

• A solid computer science foundation that supports clear, effective communication with software engineers and technical specialists, enabling informed decision making and technical alignment.
• Has demonstrated previous experience with hands-on development and/or architecting software solutions. Examples may include (but not limited to):
• Has knowledge and experience with developing software with at least one primary stack (e.g., Kotlin/Swift/React Native for mobile; Node/Go/Python for backend services)
• Systems designs that consider services, data stores, queues, APIs, security monitoring/logging and scaling requirements
• Strong familiarity with API design, micro services patterns and modern cloud infrastructure (Azure/AWS), supporting scalable and secure product delivery.
• Proven hands-on experience building any software solutions including but not limited to development of open SDKs, backend APIs, and other technical components that support product delivery.
• Practical experience working with modern mobile technologies, such as React Native, Swift, Kotlin, or similar frameworks, enabling effective collaboration with engineering teams across platforms.
• Demonstrated understanding of mobile app architecture, eg. SDK management, API integration and related architectural considerations.

Digital Credentials Subject-Matter Expertise 10%

• Understand and articulate the technical architecture of digital credentials ecosystem including wallet components, credential issuers, verifiers, and trust registries, to ensure product decisions align with platform capabilities and ecosystem constraints.
• Staying constantly informed on industry standards and innovations in digital credentials wallet.
• Assess the impact of evolving digital identity frameworks (e.g., PCTF, NIST, eIDAS) on product functionality, compliance, trust scoring, and integration strategies.
• Understand and articulate the roles and interactions of issuer, holder, and verifier, including trust chain considerations, protocol flows, and governance implications.
• Evaluate and translate technical requirements related to W3C VC, decentralized identifiers (DIDs), credential status, revocation mechanisms, cryptographic assurances, and secure exchanges into clear product features and roadmap priorities.
• Translate technical concepts (e.g., attestation, holder binding, revocation registries, storage models) into user focused requirements and clear documentation that informs design, development, and stakeholder decisions.
• Contribute to standards discussions, ecosystem alignment, and interoperability planning for digital credential platforms and wallets.