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user support technician
user support technicianGreat River Financial Services Inc • Vancouver, BC, CA
No longer accepting applications
user support technician

user support technician

Great River Financial Services Inc • Vancouver, BC, CA
30+ days ago
Job type
  • Permanent
Job description
  • Education:
  • Expérience:
  • Education

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Work setting

  • Consulting firm
  • Private company, corporation or industry
  • Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Perform Web-server backup and recovery operations
  • Manage incidents
  • Transportation/travel information

  • Public transportation is available
  • Work conditions and physical capabilities

  • Attention to detail
  • Sitting
  • Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Organized
  • Team player
  • Ability to multitask
  • Experience

  • 2 years to less than 3 years
  • Employment terms options

  • Morning
  • Day
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 to 35 hours per week
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User support technician • Vancouver, BC, CA

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