Field Service Engineer - Merchant

Kongsberg Gruppen

Field Service Engineer - Merchant

Holdingselskaper

Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 34 countries. Kongsberg Maritime is a market leader in systems for positioning, surveying, navigation and automation. Important markets include countries with significant offshore and shipyard industries. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation at sea.

At KONGSBERG, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.

WORLD CLASS through people, technology and dedication

What we can offer you:

• Competitive compensation packages
• Excellent healthcare benefits
• Company RRSP plan
• Tuition reimbursement
• Flexibility with Paid Time Off
• Career growth opportunities
• Safe and collaborative culture

An exciting opportunity has arisen as a Field Service Engineer Merchant Engineer. As a Field Service Engineer for Merchant, you will be responsible for supporting automation and propulsion control systems delivered by Kongsberg Maritime.

Key Accountabilities:

• Service onboard vessels with KM Systems
• Troubleshooting via Phone and Email support lines
• Execute service assignments as requested by the customer
• Timely and accurate completion of service reports, timesheets and expense reports
  following service assignments per Work Order
• Production and updates to As-Built Documentation
• Developing own qualifications through internal/external training courses
• Support sales and marketing with technical information
• Interface with customer and internal engineering groups
• Willingness to travel up to 50-70%

Qualifications and Experience:

• Degree in Electrical, Electronics, Electromechanical, or Computer Engineering or equivalent industry/military training
• Knowledge of general Electrical/Electronic control system concepts such as PID
  controllers, filters, communication protocols.
• Provide preventative and corrective maintenance to Kongsberg control systems
• Read and interpret drawings and controls system architecture
• PC competency (networking, troubleshooting, module modification)
• Use of a multimeter/SW tools for troubleshooting communication or loop errors
• Understanding of Power Management Systems, generators, and governor control
  functionality for generators and main engines
• AC/DC electrical motors
• Able to add or modify control logic
• Familiar with communication protocols (CAN, 232,422,485, TCP/IP, etc)
• Complete and submit timesheets and expenses in a timely fashion
• Ownership over assigned cases and/or service trips
• Suggest improvements to our products and report needs to Service Manager or product
  department
• Make proactive suggestions to customers on available upgrades and new products while
  visiting onboard
• Carry out actions to prevent errors within our delivery and after sales deliveries
• Support Aftermarket Sales with aftersales quotations

Basic Qualifications:

• Degree in Electrical, Electronics, Electromechanical, or Computer Engineering or
  equivalent industry/military training
• Ability to produce and interpret technical documentation
• Ability to troubleshoot low voltage electrical components, use of multimeters, etc.
• Experience with PLC / SCADA systems and their architecture is highly desired
• Able to work under pressure
• Fluent in English and French
• Good communication skills
• Microsoft 365 package user level
• Hold valid Passport
• Authorized to woream building skills
• Assist in workshop projects as required
• Availability to travel with short notice, after hours, holidays/weekend, for long periods both locally and internationally

You are able to:

• Act on own initiative, make things happen and accepts responsibility for the results
• Make an impact, convince, and persuade others and promote plans and ideas successfully
• Adhere to company rules and procedures and execute plans with commitment and determination
• Analyze complex issues and problems and come up with rational judgments
• Communicate in a clear, precise, and structured way
• Team building skills
• Assist in workshop projects as required

Work Location:

St. Catherines, ON, Canada

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