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IT Support Technician

IT Support Technician

Coventry Connections IncOttawa, ON, Canada
1 day ago
Job type
  • Full-time
Job description

Job Description

Job Description

Experience :

  • Experience in Information Technology, with a focus in technical support and customer service
  • Experience in supporting and troubleshooting mobile devices; printers, multifunction devices, other peripherals
  • Experience in supporting and troubleshooting Microsoft Office 365 and Windows 10 / 11
  • Practical experience supporting, troubleshooting, and resolving Windows, Hardware, Software, and basic networking issues.
  • Experience with Microsoft system tools like Active Directory, Domain Name System, Dynamic Host Configuration Protocol, Exchange, Exchange Online, and Azure
  • Experience with wireless networks and VPN
  • Experience in customer service, in particular dealing with difficult clients

Considered an asset :

  • Experience supporting an Azure Hybrid Environment is considered an asset.
  • Experience installing and supporting Microsoft Windows Server, including some experience with Windows Server 2012r2, and 2022 datacenter
  • Experience installing and supporting VMware Virtualized environment
  • Experience in device management through the use of an MDM platform.

    • Knowledge :

  • Knowledge of MS Exchange, E-mail configuration and administration, as well as MS Active Directory, remote control tools and Group Policy Objects, MS Azure Active Directory.
  • Knowledge of a broad range of productivity and performance tools such as MS Office, MS SharePoint, Visio, M365, Teams and MS Project
  • Knowledge of Local and Wide Area Networks and supporting VPN / remote / wireless connections
  • Knowledge of supporting and troubleshooting both computer and mobile systems
  • Knowledge of tickets tracking tool, Freshdesk is an asset.
  • Knowledge of Linux administration and of various databases is considered a bonus

    • Abilities :

  • Ability to work independently and in a team environment
  • Ability to communicate effectively, both orally and in writing, and to provide consultation and hands-on assistance to a client community
  • Ability to effectively manage time and establish reasonable and attainable deadlines for resolution of issues
  • Ability to analyze and use critical thinking to problem solve with attention to detail
  • Ability to accept constructive criticism and customer feedback regarding their experience with software or IT services
  • Must have customer-focus mindset and soft skills to provide a relentless effort to deliver an amazing customer (user) experience.

    • Company Description

    Coventry is one of the largest operators of taxis in Ontario and is currently expanding across Canada. Although Coventry was only established in 2001, many of our fleets have been around for more than 50 years. Coventry also manages a large portfolio of accessible taxicabs, airport transportation vehicles, executive black cars, limousines, and group tour buses.

    Company Description

    Coventry is one of the largest operators of taxis in Ontario and is currently expanding across Canada. Although Coventry was only established in 2001, many of our fleets have been around for more than 50 years. Coventry also manages a large portfolio of accessible taxicabs, airport transportation vehicles, executive black cars, limousines, and group tour buses.