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Axelon Services Corporation
Sales Support Specialist IAxelon Services Corporation • Markham, ON
Sales Support Specialist I

Sales Support Specialist I

Axelon Services Corporation • Markham, ON
30+ days ago
Job type
  • Temporary
Job description

Job Title: Sales Support Specialist ILocation: Markham, ONPay: $, T + Month Contract

Shift/Schedule:

  • Start time: am - am
  • End time: Around pm
  • Interview Process: interview with Manager, virtual or onsite
  • On site: Must be local; remote work from home on Fridays unless needed onsite

Join our team and play a vital role in supporting sales growth and customer satisfaction in your assigned territory. If you have a knack for problem-solving, enjoy working in a fast-paced environment, and have a customer-focused mindset, this opportunity is perfect for you!

Roles & Responsibilities:

  • Support sales growth in an assigned geographic area to achieve financial targets for multiple P&L.
  • Manage customer accounts, follow up with customers, and provide troubleshooting assistance by phone or email.
  • Perform operational activities such as account creation, item setup, and management of E-commerce platform orders.
  • Provide presales support, handle customer inquiries, and prepare quotes.
  • Coordinate all entities involved in pre-order booking support, order entry, and order management up to shipment and invoicing.
  • Serve as the key contact for resolving financial issues, billing disputes, credit memos, collections, and payments.
  • Identify and execute opportunities for continuous improvement affecting customer satisfaction, productivity, and cost control.
  • Build customer satisfaction through outstanding relationships and communications.
  • Work within predefined targets and metrics—KPI oriented.

Qualification / Requirements:

  • Bachelor's degree or diploma from an accredited university or college.
  • At least years of experience in a customer service or sales position.
  • Strong oral and written communication skills.
  • Extremely proficient with MS Office.
  • Knowledge in SAP.

Desired Characteristics:

  • Additional experience working in field activities, Sales Support, or Sales Force is preferred.
  • Established analytical ability.
  • Knowledge of French is an asset.
  • Experience working in a manufacturing environment (Supply Chain Knowledge is an asset).
  • Teamwork oriented and demonstrate a high level of initiative, problem-solving, information seeking, and eagerness to learn.
  • Ability to work in a fast-paced, high-stress environment with multiple simultaneous priorities.
  • Strong organizational and time management skills.

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Sales Support Specialist I • Markham, ON

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