Customer Service III - CAD

We are looking for a skilled Customer Service Representative to join our team in Markham, Ontario. In this long-term contract role, you will play a critical part in delivering exceptional service to customers and sales representatives within the healthcare industry. This hybrid position combines in-office and remote work, offering the opportunity to contribute to a high-performing team while building meaningful customer relationships.

Responsibilities:
• Provide timely and attentive support to customers and sales representatives, ensuring all inquiries and requests are handled effectively.
• Manage customer accounts and orders, including accurate processing, tracking, and resolution of any issues.
• Maintain and monitor email inboxes, ensuring prompt action on customer orders and service requests.
• Assist new customers and support users of the online ordering portal, offering guidance and troubleshooting as needed.
• Document and resolve customer or sales interactions, complaints, and escalate issues to the appropriate department when necessary.
• Review daily sales transactions to ensure completion and identify opportunities to upsell or cross-sell products and services.
• Identify and propose process improvements to enhance customer service efficiency.
• Collaborate with cross-functional teams to ensure seamless task completion and maintain strong working relationships.
• Adhere to established customer service standards, policies, and procedures to maintain quality and consistency.
• Contribute actively to team initiatives and organizational goals, supporting the continuous improvement of customer service processes.
• Completion of a college diploma, university degree, or related post-secondary education.
• Proven ability to communicate professionally and effectively with customers and team members.
• Experience working in a collaborative, team-oriented environment with high engagement.
• Proficiency in technical systems, including familiarity with order management tools such as SAP or comparable platforms.
• Previous experience in the pharmaceutical or medical aesthetics industry is an asset.
• Strong organizational skills and attention to detail when managing customer accounts and orders.
• Ability to identify opportunities for process improvement and propose actionable solutions.
• Comfort navigating multiple systems and tools to resolve customer inquiries efficiently.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. All applicants applying for Canadian job openings must be authorized to work in Canada.

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