Position Details
The University of Lethbridge Information Technology Services (ITS) department is seeking applications for an Endpoint Specialist Technician. This is a full-time, continuing position located at our Lethbridge campus. Preference will be given to candidates who will work full-time at the Lethbridge campus.
Responsibilities Include: - Designing and architecting virtual and physical desktop deployment solutions to meet business needs.
- Campus wide administrative support of various end user and lab systems.
- Monitoring of virtual and physical desktop systems including health, utilization, operation, application deployment and overall desktop performance.
- System deployment, management, and monitoring software for desktops, currently Microsoft Configuration Manager.
- Keeping apprised of Microsoft’s and other vendors’ continuous development in endpoint management, taking actions as necessary to prepare the organization for any changes that may impact current processes or workflows.
This position maintains a very broad knowledge of many aspects of infrastructure including end user applications, networking concepts and practices and Windows Server operating systems. This position requires a high level of collaboration with other technical teams, particularly with the ITS Systems team in joint initiatives like Microsoft Configuration Manager, Azure, Autopilot, among others. As a result, this position is often responsible for troubleshooting and analyzing complex issues across the University’s systems and services.
This position provides strategic guidance for these technologies through independent initiative and regular collaboration with peers across teams, other institutions, and provincial, national, or other collaborative bodies. Position Qualifications
- Bachelor’s degree in Computer Science or related field is preferred. An equivalent combination of years of experience and education may be considered.
- A minimum of 5 years experience in architecting endpoint deployment and management solutions using Microsoft Configuration Manager, Intune and Autopilot. Apple Device Management and/or Apple School Manager experience would be an asset.
- Experience administering Windows Server, Active Directory, and Group Policy.
- Experience with PowerShell or other scripting languages.
- Demonstrated experience to quickly and logically troubleshoot problems, access and assimilate new information.
- Knowledge and experience with service management processes such as incident management, service request management, change management, etc.
- Must possess strong coordination, organizational, written and oral communication skills.
- Must be an innovative self-starter, able to work with minimal supervision.
- A valid unrestricted Class 5 Driver’s License with no more than 6 demerits and submission of a motor vehicle record (driver abstract) dated within 3 months of the posting close is required.
- The successful candidate will be required to provide a satisfactory Criminal Record Check.
Starting Salary Range (at 1.0 FTE) $5,291.00 - $5,990.00 monthly Full Salary Range (at 1.0 FTE) $5,291.00 - $6,687.00 monthly (AUPE - Grade 12)