Senior Infrastructure Support Analyst

Job Description

WHAT IS THE OPPORTUNITY?

The Technology Infrastructure team is undertaking multiple enterprise-wide initiatives in support of RBCs ambitious objectives to strengthen operational excellence, technology management, and cyber/risk capabilities. In this role you will be responsible for strategically monitoring and executing the technology lifecycle management of hardware & software across RBC’s global footprint. Coordinating and planning across multiple technology horizontals, and collaborating with technology and business stakeholders, you will effectively help drive compliance in support of risk and regulatory objectives.

WHAT WILL YOU DO?

• Collaborate and contribute on cross-functional enterprise initiatives and manage the effective implementation of assigned deliverables while following best practices
• Be a single point of contact for technology and business stakeholders, in support of technology management.
• Manage the implementation of multiple concurrent initiatives of varying complexity in a time efficient manner. Monitor and control activities according to plan.
• Continuously identify potential issues, conflicts, and risks. Analyze, mitigate and escalate where appropriate
• Work in partnership with the IT Asset Management function to ensure effective monitoring of technology lifecycle management
• Respond to incidents, create remediation plans and execute all communication related to these.
• Establish strong working relationships across business units and platforms to build influence and impact with key business partners. Collaborate with groups to define and achieve deliverables and ensure initiatives are effectively integrated into RBC procedures and processes.
• Contribute to ongoing administrative program activities as required.

WHAT DO YOU NEED TO SUCCEED?

Must have:

• Undergraduate degree coupled with experience in complex programs with high frequency of requests and multiple priorities.
• Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the business and technology stakeholders and project.
• Strong organizational, project management and time management capabilities.
• A strong understanding of technology and/or financial services industry.
• Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.

Nice-to-have:

• Experience in a matrix environment, such as a large, publicly-traded corporation
• Ability to facilitate between and influence key decision makers
• Strategic thinker with excellent interpersonal skills to work across functions and businesses
• Previous ITAM or Technology Lifecycle Management experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

#LI-POST

#TechPJ

Job Skills

Active Learning, Adaptability, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, IT Standards, Lifelong Learning, Long Term Planning, Operational Delivery

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-31

Application Deadline:

2026-09-11

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.