Guest Services
Are you looking at spending a season working in the Canadian Rockies? We have winter seasonal roles that will leave you with awesome experiences and friendships that will last a lifetime. Do you enjoy outdoor adventures? Meeting new people? Making new memories? If you answered yes to any of these questions, Nakiska Ski Resort wants you!
You smile and warmly greet our guests as their first point of contact at resort; nothing is too much trouble for you. You prioritize guest experience and teamwork and take pride in providing the best vacation and recreation experience possible.
You will:
· Ensure a comfortable and friendly atmosphere for both guests and staff.
· Facilitate daily ticketing and optimize guest experience.
· Process seasons pass requests, print, and distribute passes.
· Handle cash including a daily float, debit and credit card transactions.
· Respond to inquiries in person and on the phone.
· Promote and sell all products and experiences available at the resort.
· Address customer service-related questions and concerns, escalating to the Guest Services Supervisor where appropriate.
· Ensure daily communication between various departments and within team as needed (Food & Beverage, Mountain Operations, Retail & Rental, etc) to provide accurate and up to date information to guests about resort services and products.
· Be doing some administrative tasks such as filing, organizing the lost and found room & general office cleaning.
· Work flexible shifts with varying hours, primarily working 30 to 40 hours per week, weather permitting.
You:
· Have previous professional work experience in a customer service role.
· Being a self-starter, working in a group setting or as an individual
· Have previous cash-handling experience.
· Are proficient with MS Office (Word, Excel, Outlook), and Point-of-Sale (POS) systems – an asset.
· Have previous experience in a mountain or resort setting - an asset.
· Can work flexible hours, including weekends, evenings, and holidays.
· Can stand for extended periods of time.
· Love and feel passion for sports and outdoors.
We offer:
· Staff Accommodation – Private Bedroom
· A staff season’s pass for the resort, amazing reciprocals for other ski resorts
· Discounts on food, retail, rentals and hotels. Friends and family discounted tickets
· Pro-deals.
· Staff events – meet great people who share a passion for the mountain lifestyle!
Guest Services • Kananaskis, AB
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