The Customer Relationship Contact Centre (CRCC) Representative responds to a wide range of telephone inquiries from Canadian Tire Bank Triangle MasterCard members in an effective and courteous manner, while driving an exceptional customer experience. CRCC Representatives receive a diverse set of call types which require the ability to quickly adapt to a fast pace and ever-changing environment. Most customer inquiries are a result of customer credit card usage, statement receipt and marketing programs.
This is a bilingual position with full-time and part-time roles available.
Applicants are expected to speak both English and French fluently.
Applicants residing in ONTARIO, are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario.
What you’ll do
Protect the integrity and security of customer account information
Apply technical/product/process knowledge within varied situations
Shape a positive customer perception of Canadian Tire
Build customer confidence in our ability to provide service
Maintain accurate customer information
Develop effective relationships to contribute to a positive work environment
Understand and service customer needs - "owns the moment"
Look for ways and apply new ideas to keep Customers for Life
Take opportunity to provide customers with relevant products & services
Take responsibility for continuous learning and development
Who you are
Speak both French and English fluently
Excellent verbal and written communication skills
Superior problem solving abilities and solid decision making skills
Active listening skills
Computer knowledge and experience
Demonstrated passion for driving an exceptional customer experience
Minimum one year of customer service experience in retail, fast food, hotel & hospitability industry, etc.
Demonstrated active listening, professional verbal communication skills
Demonstrated aptitude to learn and support with basic browser-based functions
We’re always looking for great talent! In addition to competitive pay, we offer:
•Comprehensive benefits and retirement programs
• Performance incentives, Continuing Education Programs
• Other perks to support your well-being
• Career growth opportunities and product discounts
Our starting wage for this position is $44,500 with an annual salary review process.
Our current department hours of operation are:
8:00am – 8:00pm, Monday to Friday,
8:00am – 6:00pm Saturday and Sunday.
Your scheduled shifts will vary according to business needs, though you can expect to be scheduled primarily during evenings until close and weekends. Availability requirements range between days, evenings and weekends.
As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions:
Reference Check
Credit Checks
Criminal Background Check
Sanctions & PEP Screening
Bank Customer Service Representative (Bilingual) - S • Kingston, ON
Représentant(e) bilingue, Service à la clientèle, Marchés individuels.La fourchette de rémunération cible totale (RCT), qui comprend le salaire et la prime cible, est de 50 880 $ à 75 060 $.Cette f...Show more
Représentant(e) bilingue, Service à la clientèle, Marchés individuels.La fourchette de rémunération cible totale (RCT), qui comprend le salaire et la prime cible, est de 50 880 $ à 75 060 $.Cette f...Show more
Bilingual Customer Service Representative (Retail).The total target compensation (TTC) range, including salary and target bonus, is $50,880- $75,260.This TTC range is applicable to permanent roles ...Show more
Deliver excellent banking service as a Financial Service Customer Advisor.Handle financial transactions and recommend suitable banking solutions to enhance overall customer engagement.In this posit...Show more
Bilingual Service Representative.Empire Life is proactively accepting applications for this Bilingual Service Representative position as our team regularly recruits for such resources throughout th...Show more
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providin...Show more
Bilingual Customer Service Representative (Retail).The total target compensation (TTC) range, including salary and target bonus, is $50,880- $75,260.This TTC range is applicable to permanent roles ...Show more
Représentant(e) bilingue, Service à la clientèle, Marchés individuels.La fourchette de rémunération cible totale (RCT), qui comprend le salaire et la prime cible, est de 50 880 $ à 75 060 $.Cette f...Show more
Become a pivotal Service Representative focusing on bilingual support in French and English.Thrive in a hybrid work setup while addressing client service requests and ensuring satisfaction.This rol...Show more
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providin...Show more
BET99 is Canada’s Premiere Online Sportsbook and Casino.Since launching in 2020, we have continuously innovated the online gaming landscape, rapidly growing our customer base and expanding our inte...Show more
Location: Remote, or if local to an office, hybrid - Kingston, Toronto, or Montreal.The total target compensation (TTC) range, including salary and target bonus, is $55,968 - $98,580.This TTC range...Show more
Concept2, a market-leading manufacturer of stationary fitness ergometers and composite racing oars, is seeking a motivated, technically inclined Customer Service Representative to join our team.Thi...Show more
A financial services company in Kingston, ON is seeking a Bilingual Service Representative to join their Retail Operations team.This role involves processing applications, resolving issues, and del...Show more
Bilingual Customer Service Representative (Retail).The total target compensation (TTC) range, including salary and target bonus, is $50,880- $75,260.This TTC range is applicable to permanent roles ...Show more
BET99 is Canada’s Premiere Online Sportsbook and Casino.Since launching in 2020, we have continuously innovated the online gaming landscape, rapidly growing our customer base and expanding our inte...Show more
Bilingual Group Service Specialist.Location: Hybrid - Montreal or Toronto Office.The total target compensation (TTC) range, including salary and target bonus, is $55,968 - $98,580.This TTC range is...Show more
