Talent.com
MacDonald Search Group
Client Operations ManagerMacDonald Search Group • Vancouver
Client Operations Manager

Client Operations Manager

MacDonald Search Group • Vancouver
30+ days ago
Job type
  • Full-time
Job description
Role Description
Position: Client Operations Manager Reports To: Vice President - Managed
The Client Operations Manager is embedded representative at major client sites. During facility commissioning, they serve as the On-Site Client Liaison, ensuring smooth coordination between our client, subcontractors, and their client.
Once the project is delivered, they transition into account ownership, becoming the trusted local face of the company, backed by technical resources who may be either on or off-site.
Over time, this role may evolve into leading a regional branch, starting with a "mini branch" anchored around the initial client or engagement.

Key Responsibilities
  • Project Liaison During Commissioning
  • Serve as the On-Site Client Liaison, supporting seamless coordination between client teams, contractors, and project managers.
  • Act as a conduit for day-to-day questions and issue resolution during commissioning- in support of the Project Manager- not as a replacement for.
  • Ensure our client is consistently seen as proactive, responsive, and easy to work with.

  • Client Relationship & Account Ownership
  • "Walk the halls" to build authentic relationships across the client's organization—know the org chart, where people sit, and how decisions flow.
  • Develop a deep understanding of client operations, culture, and decision-making to anticipate needs and build trust.
  • Serve as the voice of the customer, capturing insights, feedback, and signals from inside the organization.

  • Agreement Facilitation & Commercial Support
  • Act as the steward and facilitator of Managed Services Agreements once sold by the Client Partnerships team.
  • Monitor and facilitate delivery against agreement KPIs ( uptime, throughput, cost predictability).
  • Keep "ears on the boardroom wall" — observing customer priorities and feeding strategic information to stay in front of opportunities and issues.

  • Operations Support & Mini-Branch Setup
  • Supported by the technical service team; provide oversight and client communication during technical interventions.
  • Assist in establishing the initial mini-branch operation to serve the anchor client, including local systems, light logistics, and presence.
  • Roll up sleeves on technical or coordination tasks as needed to maintain client confidence while building out local capability.

  • Branch Development Pathway
  • Once the anchor contract is stable, expand focus to building our clients presence with other clients in the region.
  • Develop our clients reputation, visibility, and service offering beyond the initial contract.
  • Grow the mini branch into a full branch with broader client coverage, local team leadership, and P&L ownership.

Success Metrics (What "Good" Looks Like)
  • Client is a raving fan: highly satisfied, referral ready and provides repeat business
  • Commissioning phase proceeds with minimal client friction.
  • Mini branch effectively established and supporting the anchor client.
  • Evidence of expanding regional influence and client base.
  • Demonstrated readiness to step into Branch Manager role as revenue justifies.

Potential Career Path
Client Operations Manager → Senior Client Manager / Branch Development Lead → Branch Manager
Create a job alert for this search

Client Operations Manager • Vancouver

Similar jobs

Manager, Revenue Operations

Nue.ioVancouver, Metro Vancouver Regional District, CA
Full-time

CPQ and revenue automation platform designed for modern SaaS and subscription-based businesses.Our mission is simple: empower go-to-market teams to move faster, close smarter, and scale with confid... Show more

 • Promoted

Asset Management - Client Account Manager - Associate

FairygodbossVancouver, Metro Vancouver Regional District, CA
Full-time

As a Client Account Manager within Asset Management you will be responsible for delivering exceptional client service to Institutional clients of J.You will act as a point of contact for daily serv... Show more

 • Promoted

Client Service Manager

HardenSurrey, Metro Vancouver Regional District, CA
Full-time

Commercial Insurance Account Manager - Amelia, Florida.Work with Account Directors and Account Executives in a team environment.Interact with commercial property and casualty clients to provide dai... Show more

 • Promoted

Senior Manager, Client Operations & Support

BERKELEY PAYMENT SOLUTIONS INCVancouver, Metro Vancouver Regional District, CA
Full-time

Senior Manager, Client Operations & Support.Full time | Berkeley Payment Solutions Inc.Senior Manager, Client Operations & Support.This is a high-stakes role designed for a leader who can navigate ... Show more

 • Promoted

Client Development Manager

RandstadSurrey, Metro Vancouver Regional District, CA
Permanent

Human Capital Consultant- Finance & Accounting Staffing Sales.Looking to move to a large, global public company within F&A Staffing?.Looking to gain experience in the staffing industry?.Randstad, a... Show more

 • Promoted

Expert Client Success Account Manager for Remote Opportunities

Insight GlobalVancouver
Remote
Full-time

Elevate client relationships as a skilled Client Success Account Manager.Leverage consultative skills and deep operational insights while guiding clients to enhance engagement and drive profitabili... Show more

 • Promoted

Manager/Senior Manager, Trial Operations

Xenon PharmaceuticalsVancouver
Full-time

Xenon Pharmaceuticals (NASDAQ:XENE) is a neuroscience-focused biopharmaceutical company dedicated to drug discovery, clinical development, and commercialization of life‑changing therapeutics for pa... Show more

 • Promoted

Strategic Operations Manager - Remote

Build-A-BeraVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

Become a key player as a Strategic Operations Manager at Build-A-Bera, driving efficiency while working remotely.Use your blockchain knowledge to inform operational strategies and enhance processes... Show more

 • Promoted

Operations Chief for Customer Experience

PartyhatVancouver, Metro Vancouver Regional District, CA
Full-time

Drive customer experience excellence as the Operations Chief at Partyhat, managing global support teams in a remote and dynamic role.Focus on seamless transaction processes and operational integrit... Show more

 • Promoted

Client Service Manager, Team Leader - Construction

BFL CANADAVancouver
Full-time

We offer more than a job, we offer a career!.We support our employees to shape their career by encouraging continuing education and investing in training and development.We put our employees at the... Show more

 • Promoted

Client Services Analyst

Aquanowsurrey, bc, ca
Full-time +1

Aquanow is a trading and technology company powering the next generation of financial services.We’re at the forefront of the rapidly evolving digital asset space, empowering businesses to navigate ... Show more

 • Promoted

Operations Manager for Customer Success

EvenUpVancouver, Metro Vancouver Regional District, CA
Full-time

Shape operational frameworks as an Operations Manager for Customer Success.Drive initiatives that optimize retention and expansion efforts in a hybrid or remote capacity.This critical role centers ... Show more

 • Promoted

Operations Manager

Transgate Global CareersVancouver
Full-time

Our client is a leading industry provider and one of Canada’s largest suppliers of services to the healthcare sector.They are currently seeking a Manager of Off‑Site Operations to join their team i... Show more

 • Promoted

Insurance Client Services Manager - Renewals & Finance

family-innovation-corpVancouver
Full-time +1

A growing national life insurance brokerage is seeking a Client Services Manager.This role involves managing client life insurance solutions, coordinating renewals, and ensuring accuracy in actuari... Show more

 • Promoted

Customer Success Operations Manager, Onboarding & Professional Services

ClioVancouver, Metro Vancouver Regional District, CA
Full-time

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.We are transforming the legal experience for ... Show more

 • Promoted

Strategic Client Performance Manager

RoveirVancouver, Metro Vancouver Regional District, CA
Full-time

A dynamic growth marketing agency in Canada seeks a Performance Marketing Account Manager to enhance client relationships and drive campaign success.The ideal candidate has over 3 years of agency e... Show more

 • Promoted

Associate Client Portfolio Manager

EburyVancouver, Metro Vancouver Regional District, CA
Full-time

Associate Client Portfolio Manager – Vancouver, Office Based.Exceptional on-target earnings potential*.Manage a portfolio of corporate clients, executing a range of products including FX hedging, l... Show more

 • Promoted

Client Operations Specialist

TEEMABurnaby
Full-time

Our client is a premier global investment firm with offices around the world.They are seeking a highly motivated Client Operations Specialist to join their team in Vancouver, BC.This firm is define... Show more

 • Promoted

Technical Project Manager in Data Center Operations

RM Staffing B.V.Vancouver, Metro Vancouver Regional District, CA
Full-time

Take charge as a Technical Project Manager in Data Center Operations, focusing on client satisfaction through technical excellence.This role combines project oversight with direct client interactio... Show more

 • Promoted

Remote Client Success & Account Manager

Skillerszone LLCVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A leading firm in client relationship management is seeking a representative to manage client relationships and drive new business opportunities.The successful candidate will oversee account manage... Show more