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Call centre agent - customer serviceTeamrecruiter.com • Sault Ste. Marie, ON, Canada
Call centre agent - customer service

Call centre agent - customer service

Teamrecruiter.com • Sault Ste. Marie, ON, Canada
30+ days ago
Job type
  • Permanent
Job description
  • Education:
  • Expérience:

Education

  • Secondary (high) school graduation certificate
  • or equivalent experience

Tasks

  • Produce informational materials to increase awareness of services available
  • Advise clients on advertising or sales promotion strategies
  • Answer written and oral inquiries
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • Perform general office duties
  • Receive and log complaints
  • Receive payments
  • Explain procedures, risks and benefits to clients
  • Answer clients' inquiries and provide information
  • Obtain and process information required to provide customer service
  • Manage difficult situations with customers
  • Professionalism in customer service
  • Provide customer service

Computer and technology knowledge

  • MS Outlook
  • MS Windows
  • MS Word
  • MS Office

Type of experience

  • Call centre

Experience

  • 1 to less than 7 months
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 37.5 hours per week
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Call centre agent - customer service • Sault Ste. Marie, ON, Canada

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