Room Attendant

Job Description

Job Description

THE HOTEL:

The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection

Exactly Like Nothing Else

For over a century, The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection has welcomed travelers to an exquisite stay in New Brunswick. Located in historic St. Andrews, voted as Canada's top destination by USA Today, the resort is unique in its offerings: an idyllic seaside town with locally authentic dining & shops, the region's warmest swimming at Katy's Cove beach and award-winning whale watching, all at our doorstep. Featuring 233 luxury Guestrooms, five dining outlets, an award-winning 18-hole golf course, full conference center and spa, The Algonquin is the centerpiece of Maritime hospitality.

Under the stewardship of InnVest, Canada's largest owner & operator of hotels, significant investments are currently underway including a thoughtful reimagining of all Guestrooms, restaurants & public spaces as well as the construction of a new Nordic Spa, supporting our year-round offerings. Since 1889, The Algonquin has led the way for Canadian resort innovation - join us as we embark on our second century of authentic Maritimes hospitality.

Be where you can do your best work, Begin your purpose, Belong to an amazing global team, and Become the best version of you.

Primary Responsibilities:

Ø Cleans and services assigned guest rooms in a timely and organized manner according to procedures and standards.

Ø Reports any room unable to be serviced within appropriate time standards to supervisor.

Ø Reports needed repairs of unsafe conditions to supervisor.

Ø Responds to requests from guests, supervisors or management in a timely and efficient manner.

Ø Maintains linen cart and supplies neat and organized to department standards.

Ø Maintains security of equipment, keys and supplies issued each day.

Ø Reports and logs lost and found articles to supervisor.

Ø Follows procedures for standard cleaning and self-inspecting program if applicable.

Ø Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.

Ø Provides a professional image at all times through appearance and dress.

Ø Follows company policies and procedures.

Note: Other duties as assigned by supervisor or management

Health and Safety:

Ø Follow hotel safe work procedures and policy, including the use of personal protective equipment.

Ø Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.

Ø Report all injuries or illnesses to a supervisor or manager immediately.

Ø Participate in Joint Health and Safety Committee by bringing health and safety concerns or issues to the attention of the committee.

Relationships:

Internal: All hotel staff: For effective communication

External: Hotel guests: To provide service

Qualifications:

Education/ Experience: Basic reading, writing and math skills, is preferred. No experience necessary.

Certification and/or License Requirement: None.

Skills:

Organizational skills

Attention to detail

Team work

Problem solving

Working Conditions:

Will be required to work weekends and holidays.

Will be required to work in fast paced, stressful environment.

Will be required to work with common household chemicals.

May be asked to work overtime.

Physical/ Cognitive Activities:

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

Since cleaning is the major responsibility of this position, Room Attendants spend a significant portion of their workday involved in the following: unlocking, opening, pushing, pulling, lifting, bending and stretching.

The vast majority of the time is spent moving about the property in order to clean guestrooms, and this is usually accomplished by walking.

Communication skills are necessary some of the time in order to interact with hotel guests or staff.

In addition to operating a vacuum cleaner, Room Attendants typically lift and pull items weighing as much as 25 pounds and pull/ push up to 200 pounds.

Room Attendants will have the opportunity to use problem-solving abilities in a limited capacity.

Organizational Structure:

· Reports to: Executive Housekeeper, Housekeeping Manager or Lead Room Attendant

Job Type: Seasonal

Contract length: 4-6 months

Expected hours: 30 – 40 per week

Additional pay:

• Overtime pay

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift
• Weekends as needed

Work Location: In person