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Bilingual Support Specialist - Remote (English/French)Confidential • Burlington, Canada, United States
Bilingual Support Specialist - Remote (English/French)

Bilingual Support Specialist - Remote (English/French)

Confidential • Burlington, Canada, United States
4 hours ago
Salary
CA$74,880.00–CA$83,200.00 yearly
Job type
  • Full-time
  • Remote
Job description

Salary: $74,880 - 83,200 per year

Requirements:

  • We are looking for candidates who possess a strong understanding of networking principles, protocols, and troubleshooting techniques. You should have the ability to convey technical details clearly and effectively to users who may not be technically inclined. Proficiency in both Windows and Linux operating systems is essential, along with experience in setting up, configuring, and resolving issues related to VPNs. Familiarity with ServiceNow or similar IT service management tools is preferred. You should demonstrate strong problem-solving capabilities, excel at working independently in a fast-paced environment, and have excellent organizational skills to prioritize various tasks efficiently. Fluency in French is required, and completion of a CompTIA A+ certification is preferred.

Responsibilities:

  • In this role, I would expect you to deliver technical support to end-users through phone, email, or remote access tools. You will be responsible for diagnosing and resolving problems related to hardware, software, and networking. Additionally, you will install, configure, and maintain computer systems, applications, and operating systems. Setting up, monitoring, and troubleshooting LAN and VPN connections will also be part of your duties. You will track, manage, and document support requests using ServiceNow or a similar ticketing system. Collaborating with cross-functional IT teams to escalate and address complex technical issues, providing end-user training and guidance, and maintaining accurate records of hardware and software inventory will be important aspects of your role.

Technologies:

  • Hardware
  • Support
  • LAN
  • Linux
  • ServiceNow
  • VPN
  • Windows
  • Network

More:

We offer the flexibility to work fully remote, along with paid time off and holidays. If you have a passion for technology, a commitment to providing outstanding customer service, and thrive in a remote working environment, we encourage you to apply and join our dynamic IT team as an essential member. This is a full-time position with compensation ranging from $36.00 to $40.00 per hour. Experience in IT support of at least 2 years is preferred.

last updated 38 week of 2026

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Bilingual Support Specialist - Remote (English/French) • Burlington, Canada, United States

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