Warehouse and Customer Service Teammate

Job Description

The Warehouse & Customer Service Representative's primary responsibility is in the warehouse, order fulfillment, shipping, receiving, and inventory support. This role also provides customer service coverage during vacations, absences, peak periods, or when warehouse activity allows, ensuring continued support for customers and operations.

Primary Responsibilities: Warehouse & Shipping

• Pick, verify, and stage materials for customer orders by accurately comparing products to shipping documentation.
• Assemble and package materials for customer pick-up and shipment.
• Prepare shipping documentation, carrier paperwork and Transportation of Dangerous Goods (TDG) requirements.
• Receive and inspect incoming shipments for accuracy and damage.
• Report inventory discrepancies, damaged products, or stock concerns
• Maintain warehouse organization, cleanliness, and safety standards.
• Remove and dispose of empty cartons, pallets, banding, and warehouse debris.
• Operate warehouse equipment and follow all company safety procedures.
• Report hazards, incidents, and safety concerns promptly.
• Assist with inventory counts and stock replenishment.
• Perform other warehouse-related duties as assigned.

Secondary Responsibilities: Customer Service Support

• Provide customer service support during employee vacations, absences, peak periods, or slower warehouse activity.
• Answer customer inquiries by phone, email, and in person in a professional and timely manner.
• Process orders, quotations, returns, and other customer transactions.
• Provide product information, pricing, and delivery updates.
• Maintain accurate customer and order records within company systems.
• Collaborate with sales, purchasing, and warehouse teams to resolve customer issues.
• Escalate complex issues when required.
• Identify opportunities for upselling and cross-selling.
• Maintain a clean and professional customer service workspace.

Qualifications

• High school diploma or equivalent required.
• Previous warehouse, shipping, receiving, or distribution experience preferred.
• Customer service experience is considered an asset.
• Knowledge of industrial piping products and mining industry applications is an asset but not required.

• Strong attention to detail and accuracy.

• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to learn and operate company software and order-entry systems.
• Intermediate math skills.
• Strong problem-solving skills and adaptability in a fast-paced environment.
• High level of integrity, dependability, and accountability.
• Positive attitude and willingness to help wherever needed.
• Commitment to safety, teamwork, and customer satisfaction.
• Being awesome is mandatory.

Additional Information

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction / mining industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Salary Range $20.00 to $24.00 an hour DOE plus Profit Sharing after the first year

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.