Retail Business Manager

Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

The Retail Business Manager will be responsible for driving small business sales through all retail channels (corporate, dealer, partner) within their territory. This role focuses on providing store support, regional program management, and building local small business sales networks. Influencing mindshare in both direct and indirect channels is the core of this role, so an ability to work well with different channels and understand competing objectives within the channel is a key component to success.

What You’ll Be Doing:

• Drive B2B sales growth through retail channels and build strong relationships with small business customers.
• Work directly with front-line staff and Regional Managers to ensure mindshare, competency, and support are available for our sales representatives.
• Liaise between head office and local teams to resolve pricing, marketing, and support issues.
• Communicate relevant information from head office to the front line and manage inquiries and escalations.
• Analyze sales reports to identify sales gaps and trends.
• Conduct sales planning sessions and execute tactical initiatives.
• Engage in store visits and communicate with head office to flag sales gaps.
• Work cross-functionally to achieve sales goals and provide onboarding support for new hires.
• Provide feedback on market offer performance and deliver sales coaching.

What You’ll Bring:

• Minimum of 5 years of experience in sales, preferably retail or B2B in the telecommunications industry.
• Account Executive experience with a proven track record of meeting or exceeding sales quotas.
• Experience working with a sales quota and commission structure.
• Highly motivated sales professional with experience influencing indirect partners is a huge asset.
• Strong organizational and time management skills to meet deadlines and handle changing priorities.
• Strong oral and written communication skills.
• Strong problem-solving and analytical skills.
• Ability to work effectively in a team environment and manage multiple priorities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work in a fast-paced environment and under pressure with tight deadlines.
• Willingness to work flexible hours, including evenings and/or weekends during critical sales periods.
• Bilingualism (French and English) to communicate and maintain interactions with an French-speaking clientele on a regular basis.

This is a field position and will require you to travel 4 days with 1 day per week in office.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. Previous employment verification may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC
Travel Requirements: Up to 100%
Background Check(s) Required: Canadian Criminal Record Check, Credit Check, and Driver's Abstract
Posting Category/Function: Sales & Account Management
Requisition ID: 333213

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Retail