Information Technology Support Specialist

The City of Yellowknife is an inclusive employer offering a dynamic and rewarding work environment that delivers valuable services to our residents. Working in Local Government provides many opportunities to not only develop your career but also to improve the lives of residents and visitors to Yellowknife! At the City, the diverse backgrounds of our employees help us to create a positive, safe and fun environment for us all. The City is committed to hiring a diverse and skilled workforce that is representative of the community, strengthening our ability to provide high-quality services and excellent customer service to residents. In addition, the City of Yellowknife is committed to reconciliation and implementing actions intended to increase the number of Indigenous peoples who work for the City. We welcome applications from all qualified candidates and encourage Indigenous persons to self-declare when submitting their applications.

ABOUT THE ROLE:

We are looking for an IT professional who wants to build real ownership over endpoint management and modern device deployment. This role is ideal for someone who enjoys solving problems methodically, automating repeatable tasks, and taking responsibility for improving how devices are built, managed, and supported.

While this position requires end user and help desk support, this is not a call-center role. You will work as an integral part of our support team in all aspects of end user support. However, your primary focus will be Microsoft Intune–based endpoint management, including remote deployments, configuration, software delivery, and troubleshooting across a multi-site environment.

WHAT YOU'LL DO:

• Provide end user support through our IT help desk.
• Manage and improve workstation and mobile device deployment using Microsoft Intune
• Build, test, and maintain device configurations, policies, and application deployments
• Troubleshoot endpoint issues using a structured, root-cause approach
• Support users by translating technical issues into clear, practical solutions
• Document processes and look for opportunities to automate and standardize
• Occasionally travel to external offices for site-specific technology needs

WHAT WE'RE LOOKING FOR:

• Post-secondary diploma in IT or a related field, equivalency may be considered
• A minimum of 3 years' experience supporting IT hardware and software in a multi-site enterprise environment
• Hands-on experience with Microsoft Intune
• Strong troubleshooting methodology and persistence in solving problems
• Ability to work independently and take initiative once objectives are defined
• Clear communication skills with both technical and non-technical users
• Valid NWT Class 5 driver's license

NICE TO HAVE:

• Microsoft Endpoint Administrator training or certification
• Exposure to PowerShell, automation, or scripting concepts

WORK ENVIRONMENT & GROWTH:

You'll work in a collaborative IT team that values ownership, documentation, and continuous improvement. This role offers the opportunity to deepen your skills in modern endpoint management and grow into more advanced systems or infrastructure responsibilities over time.

SALARY

The City of Yellowknife offers a starting salary of $89,435 per annum and a fully comprehensive benefits package, including monthly housing and vacation travel allowances, and a defined benefit pension plan.

TO APPLY

Qualified applicants are required to apply no later than April 15, 2026

Please visit the City of Yellowknife career's page at: to submit your resume and proof of education.

Please be advised that the City of Yellowknife requires all prospective employees to provide a criminal records check prior to employment. We thank all applicants who apply but advise that only those to be interviewed will be contacted.