Manager, User Experience Research

Job Description

What is the opportunity?

The Client Experience and Digital Design (CXDD) team at RBC Insurance is seeking a Manager, UX Research to design and lead user research initiatives aimed at enhancing how clients and advisors interact with RBC Insurance's client-facing digital products, advisor platforms, and sales tools.

In this role, you will plan and conduct studies of moderate to high complexity, turning research into insights that shape design and product decisions. Your work will contribute to making servicing easier, reducing friction, and improving clarity for both clients and advisors.

As a key collaborator, the manager partners closely with designers, product owners, product managers, and business stakeholders to ensure that evidence, not assumption, drives experience design across RBC Insurance's digital ecosystem.

What will you do?

• Lead and conduct user research initiatives to evaluate early-stage concepts, working prototypes, and deployed digital solutions for client and advisor users across our digital products, platforms, and sales tools, translating findings into actionable recommendations for design and product teams.

• Design and execute mixed methods research approaches that combine qualitative and quantitative methodologies (usability testing, interviews, surveys, A/B testing, card sorting, tree testing, and more) to answer specific design and product questions.

• Coordinate research recruitment, identify target participant groups, manage outreach, schedule sessions, and track participation.

• Synthesize and present research findings through compelling research readouts, strategic narratives, and data-driven presentations (executive summaries, detailed decks, interactive dashboards) that translate complex insights into clear, prioritized recommendations and actionable next steps tailored to stakeholder needs and decision-making contexts.

• Articulate insights and influence stakeholders by embedding research findings in design decisions, product recommendations, and backlog prioritization.

• Partner with designers, product owners, and journey teams to ensure stakeholder alignment and research impact.

• Maintain research artifacts and knowledge management to help build a reusable body of knowledge for the research practice.

What will you need to succeed?

Must-have

• Bachelor’s or master’s degree in psychology, Human Computer Interaction, Design, Human Factors, or a related field.

• 3 to 5 years of experience in UX research or related user experience research roles.

• Practical experience with a variety of research methodologies—both qualitative (interviews, usability testing, observational research) and evaluative (A/B testing, surveys, card sorting, tree testing)—to uncover user needs, behavioral insights, and validate solutions.

• Strong analysis skills with demonstrated ability to synthesize raw data, recordings, and notes into clear themes, actionable insights, and strategic recommendations.

• Exceptional ability to translate research findings into compelling narratives and strategic stories that resonate with cross-functional stakeholders (designers, product owners, product managers, business leaders) and drive decision-making based on research evidence.

• Demonstrated ability to lead research initiatives by designing appropriate research approaches (qualitative, quantitative, or mixed methods based on research questions and business context) and influencing cross-functional stakeholders on complex, high-impact projects grounded in evidence

Nice-to-have

• Familiarity with AI-assisted research tools and workflows (e.g., AI-powered data synthesis, automated coding/tagging tools, or AI-enhanced insight generation platforms) to enhance research efficiency and depth.

• Experience with research repositories or knowledge management systems.

• Ability to manage several requests and deadlines at once in a fast-paced setting.

• Experience working in a large matrix organization or corporate environment.

• Experience working in insurance, financial services, or adjacent industries.

• Proficiency with standard office tools (Word, PowerPoint, Excel, Outlook).

What’s in It for You:

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Flexible work/life balance options

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities

• Access to a variety of job opportunities across business

• RBCI software tools to boost your productivity

Job Skills

Agile Methodology, Artificial Intelligence Technologies, Design Research, Evaluative Research, Human-Centered Design, Human-Centered Design Thinking, Information Architectures, Online Qualitative Research, Qualitative Analysis, Qualitative Research Analysis, Qualitative Research Design, Qualitative Research Methods, Qualitative User Research, Quantitative Research, Research Methodologies, Storytelling, User Experience (UX) Research, User Insights, User Research

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-06-24

Application Deadline:

2026-07-08

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$67,000.00 - $110,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.