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user support technician
user support technicianRetreat Guru • Nelson, BC, CA
user support technician

user support technician

Retreat Guru • Nelson, BC, CA
1 day ago
Job type
  • Permanent
Job description
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 37.5 hours per week
  • Education:
  • Expérience:
  • Education

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • or equivalent experience
  • Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide customer service
  • Manage incidents
  • Usability testing
  • Supervision

  • No supervision responsibility
  • Computer and technology knowledge

  • Project management software
  • HTML editing software
  • Software development
  • Mac OS
  • JavaScript
  • SQL
  • Spreadsheet
  • PHP
  • WordPress
  • HTML
  • Software quality assurance
  • Type of experience

  • Call centre
  • Area of work experience

  • Quality assurance or control
  • Area of specialization

  • E-commerce
  • Security and safety

  • Basic security clearance
  • Transportation/travel information

  • Own transportation
  • Willing to travel
  • Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Repetitive tasks
  • Manual dexterity
  • Attention to detail
  • Sitting
  • Own tools/equipment

  • Internet access
  • Cellular phone
  • Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty
  • Screening questions

  • Are you authorized to work in Canada?
  • Do you have experience working in this field?
  • Do you have the equipment you need to work from home (like internet and a workspace)?
  • Do you have the required certifications listed in the job posting?
  • Employment terms options

  • Flexible hours
  • Experience

  • 3 years to less than 5 years
  • Employment terms options

  • Day
  • Workplace information

  • Hybrid
  • Health benefits

  • Dental plan
  • Health care plan
  • Paramedical services coverage
  • Financial benefits

  • Group insurance benefits
  • Life insurance
  • Stocks/shares
  • Long term benefits

  • Maternity and parental benefits
  • Other benefits

  • Free parking available
  • On-site amenities
  • On-site recreation and activities
  • Paid time off (volunteering or personal days)
  • Team building opportunities
  • Wellness program
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User support technician • Nelson, BC, CA

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