Talent.com
SGS
Customer Care SpecialistSGS • Burnaby, British Columbia, Canada
Customer Care Specialist

Customer Care Specialist

SGS • Burnaby, British Columbia, Canada
13 hours ago
Salary
CA$24.00–CA$27.00 hourly
Job type
  • Full-time
Job description

Job Description

We are seeking a dedicated Customer Care Specialist to join our team in Burnaby, Canada. As a Customer Care Specialist, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their needs are met with the highest level of professionalism and efficiency.

  • Respond promptly and effectively to customer inquiries via phone, email, and chat
  • Analyze and process customer claims, ensuring accuracy and adherence to company policies
  • Navigate customers through our online portal, assisting with data submission and troubleshooting
  • Manage and organize customer documents and information with meticulous attention to detail
  • Coordinate with various internal departments to resolve complex customer issues
  • Monitor and meet service level agreements (SLAs) and key performance indicators (KPIs)
  • Identify opportunities for process improvements to enhance customer satisfaction
  • Maintain up-to-date knowledge of company products, services, and policies
  • Participate in team meetings and training sessions to stay current on best practices in customer care


Qualifications

  • Proven experience in customer service or a related field
  • Excellent communication skills, both written and verbal, with proficiency in English
  • Strong problem-solving abilities and analytical skills
  • Proficiency in using Microsoft 365 and comfort with technology tools
  • Demonstrated ability to multitask and maintain a high level of work organization
  • Customer-oriented attitude with developed interpersonal skills
  • Patience and ability to handle challenging situations with empathy and professionalism
  • Detail-oriented approach with a commitment to accuracy
  • Fast learner with the ability to adapt to changing priorities
  • Bachelor's degree in Business, Communications, or related field preferred (not required)
  • Bilingual skills in additional languages are a plus



Additional Information

Salary: $24.00 – $27.00

Some benefit highlights:

  • 80% coverage Health, Dental and Vision
  • Paid time off
  • RRSP Program Eligibility

SGS Canada is an equal opportunity employer and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process. Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.

Create a job alert for this search

Customer Care Specialist • Burnaby, British Columbia, Canada

Similar jobs

Customer Success Specialist

Portable Electric Ltd.Vancouver, Metro Vancouver Regional District, Canada
Full-time +1

Position Type: Full-time Permanent.At Portable Electric, we believe in Clean, Quiet power.WHO WE ARE AT PORTABLE ELECTRIC.Portable Electric is an exciting clean technology company that is in scale-... Show more

 • Promoted

Health Systems Customer Success Champion | Remote Canada

Conquer Experience Inc.Vancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A leading healthcare innovation company is seeking a Customer Success Representative for the Health Systems Segment.This remote role based in Canada involves managing customer relationships, onboar... Show more

 • Promoted

Customer-Centric Implementation Manager

QuandriVancouver, Metro Vancouver Regional District, CA
Full-time

Take your expertise to Quandri as an Implementation Manager, where you'll focus on enhancing customer journeys through effective software implementation.Lead the charge in client onboarding and sup... Show more

 • Promoted

Technical Customer Care Specialist

Notify Me!Richmond, Metro Vancouver Regional District, CA
Full-time

Notify Me! helps Shopify merchants never miss a sale due to out-of-stock products.Our app, Notify Me! Back in Stock & PreOrder, empowers stores to recover lost revenue through smart inventory alert... Show more

 • Promoted

Care & Repair Technical Innovation Specialist

Arc'teryx EquipmentNorth Vancouver, Metro Vancouver Regional District, CA
Part-time

Care & Repair Technical Innovation Specialist.Manager, Care & Repair Operations Innovation.North Vancouver, BC — Hybrid remote work; eligible to work in Canada.As the Care & Repair Technical Innova... Show more

 • Promoted

Remote Patient Support Specialist (Canada)

AVEEVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A growing healthcare company is seeking a Customer Support Specialist to join their remote team across Canada.In this role, you will assist patients through various communication channels and help ... Show more

 • Promoted

Customer Retention Specialist

JobberVancouver
Full-time

Are you passionate about helping customers succeed, solving meaningful problems, and making a real impact on the businesses you support every day?.We’re looking for a Customer Retention Specialist ... Show more

 • Promoted

Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupDelta, BC, CA
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Show more

 • Promoted

Outbound Healthcare B2B Sales Specialist - Fast Growth

MediFlex Talent SolutionsVancouver, Metro Vancouver Regional District, CA
Full-time

A growing healthcare staffing firm in Canada is looking for a Business Development Representative to engage with healthcare organizations through high-volume outbound B2B calls.This role is perfect... Show more

 • Promoted

U-Box Customer Care Representative CN (Commercial)

U-HaulVancouver
Full-time

Have you ever wished the open road could be your office? Then consider becoming U-Haul’s newest U-Box Customer Care Driver.As a CCD you will be responsible for U-Box containers and ensuring that cu... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausSquamish, BC, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Customer Success Coordinator (Fully Remote)

Rise VisionVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

Customer Success Coordinator (Fully Remote).Customer Success Coordinator (Fully Remote).Since 1992, Rise Vision has been making digital signage easy for organizations worldwide.Trusted in over 100 ... Show more

 • Promoted

Tipalti Customer Success Onboarding Manager

TipaltiVancouver, Metro Vancouver Regional District, CA
Full-time

Become a key player in customer success as Tipalti's Onboarding Manager.Drive implementation projects for our advanced SaaS accounts payable solutions.In this dynamic role, you will lead the onboar... Show more

 • Promoted

In-Store Customer Care Specialist | Growth & Perks

DSI SystemsVancouver, Metro Vancouver Regional District, CA
Full-time

A technology services provider is seeking a Retail Support Specialist in Vancouver, BC.This role involves providing frontline customer support in high-traffic retail settings, addressing billing, a... Show more

 • Promoted

Frito Lay Customer Service Specialist (Vancouver)

PepsiCoSurrey, Metro Vancouver Regional District, CA
Full-time

The sales merchandiser contributes to the success of Frito Lay Canada by providing exceptional customer service to various large and small accounts, such as supermarkets and variety stores.This inc... Show more

 • Promoted

Remote Technical Support Specialist (Customer Care)

BIS Safety SoftwareVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A dynamic software company located in Toronto is seeking a Customer Service Representative to provide remote technical support and outstanding service.The ideal candidate has at least 2 years of cu... Show more

 • Promoted

Customer Support Specialist Role

CB Talents SPVancouver, Metro Vancouver Regional District, CA
Full-time

Provide outstanding customer support as a Customer Success Specialist.Engage with customers via phone and email to resolve issues and enhance their shopping journey.In this vital role, you will ens... Show more

 • Promoted

Customer Success Specialist

Clir RenewablesVancouver, Metro Vancouver Regional District, Canada
Full-time

Clir Renewables is on a mission to reduce humankind’s impact on the planet by accelerating the transition to renewable energy.Our AI improves the economics of wind, solar, and energy storage projec... Show more

 • Promoted

Customer Success Specialist (Remote - Canada)

Beyond Media Digital Inc.Vancouver, Metro Vancouver Regional District, CA
Remote
Full-time +1

Hiring has been closed for this position!.Feel free to apply and we'll consider your application when hiring opens back up again.Circuit Virtual Toursis unifying the visitor experience through virt... Show more

 • Promoted

Customer Experience Specialist

Isolocity QMSVancouver, Metro Vancouver Regional District, CA
Full-time

We are a growing B2B SaaS company seeking a Customer Experience Specialist with experience in Quality Assurance processes, particularly within software-based systems.Isolocity provides quality mana... Show more