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CAT inc
Technology Support Technician | C.A.T. North AmericaCAT inc • Coteau-du-Lac, Quebec
Technology Support Technician | C.A.T. North America

Technology Support Technician | C.A.T. North America

CAT inc • Coteau-du-Lac, Quebec
6 days ago
Job type
  • Full-time
Job description

Role

  • The Technology Support Technician will receive all technology requests (via ticketing system, phone or in person)
  • Ensure all requests are recorded in ticketing system
  • Resolve requests for application support, access related requests, ad hoc report requests, etc.
  • Transfer requests for enhancements, programming or complex troubleshooting to appropriate team
  • Manage operational recurring tasks (backup, EDI reports analysis, running reports, etc.)
  • Manage technology access (Network, emails, AS400, phones, access control cards, etc.)
  • Communicate with vendors to follow up on requests

Skills and Expertise

  • Excellent Communication Skills
  • Ability to work under pressure and frequent priority modifications
  • Organizational skills
  • Motivated to learn

Requirements

  • Computer Science Degree
  • Bilingual (Spoken and Written)*
  • Knowledge of the transportation business is considered an asset

We Offer

  • Good working environment
  • Competitive Salary
  • Group Insurance and deferred profit-sharing plan
  • Health and wellness program including an onsite gym
  • Positive and family-like work environment

*Bilingualism requirement is necessary because more than 95% of the business clientele served is English-speaking.

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Technology Support Technician | C.A.T. North America • Coteau-du-Lac, Quebec

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