Commercial Account Manager
Location: Niagara Falls, ON
Job Type: Full-Time, In-Office
About the Role
We’re seeking a highly organized and motivated Commercial Account Manager to join our Niagara Falls team. In this role, you will be a trusted advisor to our business clients—delivering tailored insurance solutions, building long-term relationships, and ensuring every client receives the best possible experience.
If you thrive in a collaborative environment, take pride in providing exceptional service, and are eager to support both new and existing commercial clients, we’d love to hear from you.
Key Responsibilities
Deliver an outstanding client experience by understanding and meeting each customer’s unique needs.
Manage all aspects of commercial accounts, including renewals, endorsements, and re-marketing.
Provide proactive claims assistance, guiding clients through the process with professionalism and care.
Respond promptly and accurately to all client inquiries to ensure seamless service.
Contribute to the team’s success by sharing knowledge, insights, and best practices.
Build and maintain strong relationships with insurers, underwriters, and clients in a dynamic, fast-paced environment.
Qualifications & Skills
RIBO license (required)
Minimum 2 years of insurance industry experience, preferably in commercial lines
Strong customer service orientation and commitment to client satisfaction
Excellent organizational, communication, and interpersonal skills
Ability to prioritize, multitask, and work efficiently under pressure with minimal supervision
Proficiency with insurance portals and broker management systems is an asset
Why Join Us?
A collaborative and supportive team culture that values professionalism and integrity
Opportunities for continuous learning and career development
The chance to make a meaningful impact by helping clients protect what matters most to their businesses
If you’re a dedicated Commercial Account Manager looking to grow your career in a professional and client-focused environment, apply today and become part of our trusted team in Niagara Falls.
Jr Commercial Lines CSR • Niagara Falls, ON
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