Bruce Auto Group is seeking a hands-on, customer-focused IT Support Technician to support our diverse operations: 12 Dealerships, 2 Body Shops, Corporate Head Office, and additional businesses across Nova Scotia. Based in New Minas, youll be part of a small, collaborative team that keeps about 300 users productive! We offer plenty of on-the-job training, but were looking for someone with a solid foundation in networking and day-to-day IT support.
What Youll Do
End-User Support (Primary): Provide timely L1/L2 support for Windows PCs, laptops, peripherals, printers, mobile devices, and common productivity apps (remote and onsite).
Issue Resolution & Triage: Diagnose, troubleshoot, repair, optimize, and document incidents (hardware, OS, network connectivity, printing, OEM/enterprise apps).
Installations & Deployments: Image/build PCs, join to domain/management tools, configure user profiles, set up new users and workstations.
Networking Basics: Assist with switches, access points, VLANs, VPN clients, and wireless connectivity; escalate complex issues as needed.
Firewall/VPN Awareness: Follow change procedures, assist with user VPN access and basic firewall rule verifications under guidance.
Printing & Scanning: Configure network printers/MFPs, manage drivers/queues, troubleshoot output quality and connectivity.
Inventory & Lifecycle: Track assets, maintain accurate records (procurement, deployment, retirements), and keep spare stock orderly.
Software Support: Support enterprise and OEM software used by dealerships (installation, updates, credentials, basic troubleshooting).
Documentation: Keep runbooks, tickets, and knowledge base articles up to date.
Customer Service: Communicate clearly with non-technical users; set expectations and follow through to resolution.
What You Already Know:
Networking fundamentals: IP addressing, DHCP/DNS, switching basics, wireless/AP concepts, and VPNs.
Security & Firewalls: Basic understanding of firewall concepts (allow/deny, NAT, rules) and secure access best practices.
PC Fundamentals: Windows 10/11 setup, drivers, updates, antivirus/EDR basics, and common troubleshooting methods.
Printing: Network printers/MFPs setup and support.
Ticketing & Documentation: Comfortable using a helpdesk system and writing concise notes.
Experience with any of the following is a plus (well train where needed): pfSense or similar firewalls, UniFi switches/APs, OpenVPN, 3CX/VoIP, Google Workspace/Microsoft 365, Bitdefender GravityZone, PBS Systems or other dealership software, asset management tools.
Qualifications
College or university diploma in a computer-related field or comparable work experience.
Strong troubleshooting mindset and a willingness to learn quickly on the job.
Clear, professional communicationwritten and verbal.
Valid drivers license and Clean driving record
Ability to lift/move typical IT equipment (PCs, monitors, printers) as needed.
Why Join Bruce Auto Group?
Competitive pay (commensurate with experience)
Enjoy a healthy work/life balance with Paid Personal Time Off and Vacation.
Set yourself up for financial success with a Group RRSP with Matching Contributions, TFSA & VIP Banking Services.
Comprehensive Insurance & Medical Benefits.
Save with Employee Discounts across the entire Bruce Auto Group.
Access a 24/7 Virtual Healthcare Platform offering primary care, counselling, and legal support for the whole family.
Opportunities for career growth and development.
Work alongside a driven, supportive team where performance is recognized and rewarded.
So, are you ready to become a part of something awesome? Apply today!
We thank all applicants for their interest; however, only qualified candidates will be contacted for interviews. We will accommodate the needs of qualified applicants on request, under the Human Rights Code in all parts of the hiring process.
IT Support Specialist • Middleton, Nova Scotia
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