Job Purpose:
Reporting to the Director, Retail Support Services, the Customer Experience Representative is responsible for responding to customer enquiries and requests across multiple channels and proactively working with business partners to resolve any issues in a timely and professional manner.
Principal Responsibilities:
Knowledge, Skills, & Experience:
Context & Environment:
Able to perform in a fast-paced environment. Performance is measured based on the output of the customer experience provided to customers. All aspects of the job require a high degree of confidentiality and accuracy. Work cross-functionally to build a good rapport and working relationship with internal and external partners.
Internal Communications:
Must be able to effectively connect with all levels within Rexall Pharmacy Group Ltd.
External Communications:
Customer Experience Representative • Mississauga, ON, CA
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