Manager, Development Operations and Donor Engagement

Job Summary

UBC Sauder School of Business is one of the world’s leading business faculties. The school consistently ranks among the top 100 in the world and is recognized internationally for excellence in research and learning, an outstanding faculty and unmatched global partnerships. A collaborative and respectful culture within which all members of our community can thrive is a key principle in our strategic plan, and one that underpins our educational mission.

We acknowledge that UBC Sauder at the Vancouver Point Grey campus is situated on the traditional, ancestral and unceded territory of the Musqueam. We acknowledge that UBC Sauder at UBC Robson Square is situated on the traditional territory of the Musqueam, Squamish and Tsleil-Waututh.

The UBC Sauder Development and Alumni Engagement team has a mission to inspire involvement and investment in UBC Sauder to drive innovation, further business knowledge and lead change for a better world. The development team is responsible for leveraging individual philanthropy and business partnerships in support of priority initiatives of the school.

Manager, Development Operations and Donor Engagement is responsible for managing ongoing operations of development programs and/or resource development activities at a total program level of an average of $5+ million. The Manager coordinates and integrates operational efforts in all areas that affect fundraising in support of the overall fundraising program, and may be expected to personally raise major gifts in support of established funding priorities.

Responsible for managing much of the liaison with other development and alumni engagement portfolio units and UBC Sauder units; responsible for managing the strategy for the prospect pipeline; responsible for planning and reporting. Works directly with senior university administration and manages complex relationships with multi-unit stakeholders.

Annual targets to be set by workplan goals and objectives. If position has direct donor contact, metrics and financial goals are included as per the annual work plan.

Organizational Status

- Reports to the Assistant Dean, Development & Alumni Engagement at UBC Sauder School of Business.

- Works with UBC Sauder DAE management team, UBC faculty and employees involved in fundraising, including the VP, Development and Alumni Engagement, AVP Development, the President of the University and other senior administrators as appropriate.

- Contacts donors and outside community groups and organizations.

- Manages a team and oversees team operations in support of campaign and other strategic priorities.

Work Performed

• Works closely with the Senior Director/Assistant Dean or Executive Director of Development, and senior management to facilitate maximum private and public sector support for the University.

• Oversees development operations of the unit, including donations reporting and records.

• Responsible for managing complex relationships involving donors, other campus units, other DAE units and colleagues and maintaining communications that are critical to the success of the fundraising program.

• Manages the liaison between the Faculty/unit and other development and alumni engagement portfolio units (i.e. Research, Prospect Management).

• Oversees implementation of appropriate donor recognition ensuring acknowledgement and stewardship programs are in place.

• May develop and manage a personal portfolio of major gift prospects making face-to-face visits for the purposes of discovery, cultivation and solicitation strategies for prospects at the major gift level (defined as $25,000 and up).

• May oversee and/or develop proposals and may work with donors to generate gifts for priority projects.

• Manages strategy for the donor pipeline, ensuring that donor records are up to date, and is expected to be an expert user of the Blackbaud relationship management system.

• Manages and motivates employees, responsible for hiring, training and terminating. Conducts annual staff evaluations, performance reviews, ensuring benchmarks and performance goals are achieved.

• Performs other related duties as required.

Consequence of Error/Judgement

This role is a critical point of contact for donors and university employees in relation to development activities. The Manager is expected to make decisions and recommendations impacting a total development program of $5+ million. Incorrect interpretation or communication of university policy and procedures or lack of tact, diplomacy or sensitivity in dealing with major donors and senior administrators could potentially result in damaged relationships and credibility, leading to the potential loss of these donations.

The Manager participates in decisions concerning the selection, planning, organization, utilization of and job performance reviews of unit's employees.

Supervision Received

Reports to the Assistant Dean, Development & Alumni Engagement at UBC Sauder School of Business.

Works under general direction according to broad objectives. Works independently with discretion relating to donor negotiations, policy administration and interpretation, and administrative responsibilities. Overall strategic planning on global fund-raising initiatives is executed in consultation with manager.

Supervision Given
Manages a team and oversees team operations in support of campaign and other strategic priorities.

Minimum Qualifications
University degree in a relevant discipline. Minimum of five years of related job experience including experience in fundraising alumni relations, advancement experience, or the equivalent combination of education and experience.

- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own

- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

• Thorough knowledge the university environment and the academic environment, must have proven experience in working in a large complex organization.

• UBC-wide knowledge and understanding of priorities, projects and opportunities.

• Experience in major-gift fundraising and skilled in strategy development.

• Ability to work independently and as a part of a team, while exercising good judgment at all times.

• Exceptional interpersonal, relationship-building skills and professional presence.

• Excellent presentation and communication skills. Proven written communication skills with the ability to draft, proof and edit a range of materials.

• Ability to exercise tact and discretion when dealing with senior faculty, senior members of the private and public sector communities and with international clients.

• Well-developed analytical and problem-solving skills are required, along with strategic thinking and skills in conflict resolution.

• Strong conceptual abilities combined with high attention to detail.

• Ability to work simultaneously on a variety of complex projects with imposed deadlines.

• Ability to formulate strategic plans.

• Strong interpersonal and negotiation skills required in liaising with corporate executives, key external stakeholders and senior university administration.

• Tact, diplomacy, discretion and sound judgment are required.

• Exceptional management abilities, including the ability to plan, coordinate and supervise the work of others.

• Experience working with a centralized fundraising system is an asset.