Description
Run daily operations with a visible floor presence and calm, professional leadership.
Be the face of the brand: greet tables, host VIPs, handle media and PR moments, represent the restaurant at industry events, and nurture community and partner relationships.
Set strategy and measurable goals for growth, guest experience, and profitability.
Build and manage budgets; control COGS, labour, and operating expenses to maximize EBITDA.
Establish clear policies, SOPs, and service standards to ensure consistent execution.
Recruit, onboard, schedule, and develop a high-performance team.
Coach, assess, and performance-manage staff and leaders; conduct regular check-ins and reviews.
Monitor sales mix and KPIs; analyze trends and implement improvements.
Safeguard compliance with health & safety, food safety, and alcohol service regulations.
Resolve issues quickly — from profit dips and guest recovery to team conflicts and competitive pressures.
Partner with Corporate on reporting, forecasting, and quarterly reviews.
Collaborate on marketing, social presence, and community outreach to grow covers and average check.
Requirements
5+ years of management experience in fine dining or premium casual, with multi-shift leadership.
Proven ability to lead, coach, and hold teams accountable while building a strong culture.
A polished, guest-forward presence—comfortable with VIP hosting, media opportunities, and community engagement.
Strong financial acumen (budgeting, P&L management, labour planning, inventory controls).
Excellent communication and guest recovery skills; poised under pressure.
Highly organized, detail-driven, and adaptable to a fast-paced, evolving environment.
Solid analytical and reporting capability (POS reports, KPI dashboards).
Collaborative, ego-free team player with professionalism and integrity.
Nice to Have
Food Safety and alcohol service certifications; OHS familiarity.
Experience with reservation, POS, and scheduling platforms.
Knowledge of the local vendor and culinary scene, with experience in events or programming.
Corporate Culture
Full-time, flexible availability (days, nights, weekends, and holidays as required).
Competitive salary and performance bonus, along with a comprehensive benefits package.
Restaurant General Manager - Fine Dining • Nova Scotia, HALIFAX
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