General Manager

Reporting to the Franchise Owner, the General Manager will be responsible for driving and directing business operations to ensure productivity and excellence in client service. The General Manager will be required to manage the franchise staff/crews and foster an environment where all employees practice accountability, reliability, and proactivity in their approach. Specifically, the incumbent will focus on service excellence as a priority with all existing clients, continuous growth in the acquisition of new client accounts and ongoing resources devoted to internal people development.

The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Restore maintains the right to modify job duties and responsibilities at its discretion.

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Required: High school diploma is required. Degree or diploma in Operations/Business Management is preferred.

Other Education/Certification/Training preferred: n/a

Work experience required: Minimum of three (3) years of managerial experience in a franchise and/or operations environment, preferably in cleaning and/or restoration services.

Job related experience required: Minimum six (6) – eight (8) years of progressive experience in cleaning and/or restoration services is required.

This position requires a low level of physical exertion. Moderate intensity of sensory effort is required.

There is a low risk of exposure to adverse working conditions.

Time will primarily be spent in an office environment during regular office hours. There may be requirements to work outside of the office occasionally.