accommodation services manager

Work setting

• Hotel, motel, resort

Tasks

• Develop and implement policies and procedures for daily operations
• Supervise staff
• Conduct performance reviews
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients / guests with special needs
• Establish work schedules
• Organize and maintain inventory

Supervision

• 5-10 people

Work conditions and physical capabilities

• Fast-paced environment
• Tight deadlines

Personal suitability

• Client focus
• Excellent oral communication
• Flexibility
• Team player

Employment terms options

• Early morning
• Evening

Employment terms options

• On call
• Weekend
• Overtime required

Support for persons with disabilities

• Provides physical accessibility accommodations (for example : ramps, elevators, etc.)

Support for newcomers and refugees

• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and / or refugees

Support for youths

• Offers mentorship, coaching and / or networking opportunities for youth

Support for Veterans

• Provides awareness training to employees to create a welcoming work environment for Veterans

Support for Indigenous people

• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations

Support for mature workers

• Applies hiring policies that discourage age discrimination

Supports for visible minorities

• Offers mentorship programs that pair members of visible minorities with experienced employees