Counter Sales Associate - Waterloo Location

Counter Sales Associate - Waterloo Location at Next Plumbing and Hydronics Supply

Purpose of Job

The Counter Sales Associate adds value to our customers and co‑workers by providing fast, friendly and knowledgeable service at the counter, fostering customer and vendor relationships, and supporting branch warehouse and logistics to meet or exceed customer expectations.

Core Values & Character Expectations

Be Integral to Our Customers, Our Co‑Workers and Our Community. At Next Supply we are a respectful and collaborative culture where innovation, integrity and entrepreneurial spirit come together. Life at NEXT is about being part of a hardworking, dynamic and inclusive team. To support these values this role requires motivation, adaptability, thoughtful decision‑making, honesty, reliability and a strong sense of ownership.

Primary Duties and Responsibilities

• Customer Service:
  • Build and maintain strong customer and vendor relationships to increase sales and build customer loyalty
  • Provide fast and friendly service at the counter, over the phone, and by email
  • Maintain current and relevant product knowledge to assess customer needs and offer assistance and solutions in a professional manner
  • Occasional order delivery may be required to meet customer needs
• Order Picking & Receiving:
  • Meet daily productivity expectations by accurately picking and verifying products according to order specifications and using handheld scanners.
  • Assist with packing orders and restocking shelves as required
• Order Processing:
  • Manage, process customer orders quickly and accurately, handle returns and the required paperwork, and source items that are not in stock
• Logistics:
  • Plan and optimize local delivery routes to maximize efficiency and meet delivery deadlines.
• Warehouse Maintenance:
  • Maintain a clean, organized, and safe work environment by following company policies and safety procedures
  • Proactively address or report issues, clean as you go, and ensure positive customer service for co‑workers and customers
  • Other duties as assigned

Recommended Qualifications

• Ability to consistently model Next’s core values and character expectations listed above
• Strong knowledge of plumbing
• Good English reading and writing skills
• Attention to detail and accuracy
• Ability to operate warehouse equipment (reach truck, forklift, etc.) safely and efficiently and obtain an MHE license within 3 months of hiring (based on location)
• Good English verbal communication and customer service skills
• Good computer skills with the ability to effectively email, read and use reports in Microsoft Office and database software
• Basic math functions
• Knowledge of hydronics an asset
• A positive attitude with the ability to work well in a team environment

Experience & Education

• High School or equivalent combination of education and experience
• Minimum 2 years of customer service / counter sales experience
• Valid Driver’s License may be required to make the occasional delivery
• Previous plumbing, wholesale experience

Physical Demands / Working Conditions

• This position is required to work weekends on a rotational basis
• This position involves standing, walking, and lifting for extended periods
• This position requires the ability to lift up to 50 pounds without assistance

Why Join NEXT Supply?

At NEXT we value our employees, fostering a respectful and collaborative culture that emphasizes diversity, innovation, integrity, and entrepreneurial spirit. Join our dynamic, inclusive team where you can enjoy your work, learn new skills, and grow professionally.

Application Process

We’re eager to welcome candidates who believe in excellent service and being involved with their co‑workers, customers, and the community. We appreciate all applications; however, only those selected for an interview will be contacted.

Accessibility

We are proud to comply with the Accessibility for Ontarians with Disabilities Act (AODA) 2005 and the Integrated Accessibility Standards Regulation. We happily honor accommodations at any part of the recruitment process and invite you to let us know how we can help.

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Wholesale and Wholesale Hardware, Plumbing, Heating Equipment

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