Automotive Service Assistant

Join the Volvo Cars Lakeridge Team as a Service Coordinator (Pathway to Junior Service Advisor)

• Do you enjoy being helpful and keeping things running smoothly?
• Are you excited about providing exceptional customer service?
• Are you ready to launch a career in the automotive world, where every day is different and growth is built in?

If yes, here's your chance to grow with a brand that's as passionate about people as it is about cars.

We're seeking an energetic Service Coordinator to be the friendly first point of contact within our service department - with a clear path to becoming a Junior Service Advisor.

Job Responsibilities

• Greet customers promptly and professionally as they arrive in the service drive.
• Assist with vehicle check‑in, including recording customer concerns, inspecting vehicle for damage, confirming appointments, and gathering required information.
• Keep the service drive clear, organized, and safe for customers and staff. Including organizing tires during tire season.
• Coordinate customer transportation needs, including arranging and inspecting loaner vehicles before and after use.
• Ensure all loaner vehicles are clean, fueled, and ready for customer use.
• Assist in explaining basic service processes to customers and directing them to their assigned service advisor.
• Maintain accurate records and documentation related to customer vehicles and loaner car usage.
• Run vehicles through car wash and light interior cleaning of customers’ cars before returning it to them after service work.
• Support service advisors and management with various administrative and operational tasks as needed.
• Deliver a positive, customer‑focused experience aligned with dealership standards.

Job Skills & Qualifications

• Proven record of achieving exceptional Customer Satisfaction
• Proven experience in a customer facing role
• Excellent communication and interpersonal skillsProficiency with customer systems and software. CDK Experience is a plus
• Strong organization and time management skills
• Valid G Driver’s Licence with clean abstract
• A desire for a long term career with a growing organization
• Personal and professional integrity

Why You’ll Love It Here

• A supportive and knowledgeable team that wants you to succeed
• Clear development plan and hands on training to grow into a Junior Service Advisor
• Great compensation with bonuses, health and dental benefits, and staff perks
• An upbeat, collaborative workplace where no two days are the same
• One of the most respected brands in the world where sustainability, design, and safety lead the way

Experience

• Working in a customer facing role: 2 years (required)
• CDK: 1 year (preferred)
• Dealership: 1 year (preferred)

Licence/Certification

• Class G Licence with clean abstract (required)

Our Company is committed to being responsive to the diverse needs of its employees, customers and others, including those with disabilities, by striving to prevent and remove barriers to accessibility. The Company will provide support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant’s accessibility needs.

Job Type: Full‑time

Apply today and drive your future forward with Volvo Cars Lakeridge!