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MDA Edge
Inside Sales Supervisor / Inside Sales ManagerMDA Edge • Montreal, Montreal (administrative region), CA
Inside Sales Supervisor / Inside Sales Manager

Inside Sales Supervisor / Inside Sales Manager

MDA Edge • Montreal, Montreal (administrative region), CA
30+ days ago
Job type
  • Full-time
Job description

1 month ago Be among the first 25 applicants

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This range is provided by MDA Edge. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$75,000.00/yr - CA$85,000.00/yr

Job Summary:

Supervises the activities of the Market Area's Inside Sales Team and provides expertise in selling services to customers, resulting in additional revenue. This is a hybrid role with in-office work on Tuesday, Wednesday, and Thursday, and remote work on Monday and Friday. This position has supervisory responsibilities, including direct supervision of 6 full-time employees.

Essential Duties and Responsibilities:

  • Perform essential duties satisfactorily to ensure success in the role.
  • Maintain and reinforce the corporate sales strategy with the Inside Sales Team.
  • Establish and maintain high customer satisfaction on all sales transactions.
  • Collaborate with the Market Area Sales Manager to resolve escalated or unique customer issues.
  • Supervise activities of the Inside Sales Department.
  • Ensure team members meet or exceed sales call activity goals for new sales, lead generation, and contact productivity.
  • Forecast and recruit qualified candidates for Inside Sales Team positions.
  • Provide ongoing training, including formal sessions and informal coaching to Inside Sales Representatives.
  • Encourage feedback, be available for questions, provide guidance, and offer assistance as needed.
  • Participate in training and coaching of the Inside Sales staff.
  • Maintain accurate customer records for all interactions, including prospect data, contracts, orders, and service documentation.

Basic Qualifications:

  • Education: Bachelor's degree or equivalent; High School Diploma or GED with four years of relevant experience.
  • Experience: Two years of direct B2B sales experience.
  • Skills: Ability to build relationships, communicate effectively, demonstrate professionalism, leadership, strategic thinking, results orientation, business knowledge, negotiation skills, time management, and ethical practices.
  • This supervisory role's placement and advancement depend on performance and market conditions. Eligible for sales compensation and recognition programs upon training completion and management approval.
  • Bilingual (French and English): Required for Quebec candidates due to frequent interactions with diverse stakeholders.

Additional Details:

  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: IT Services and IT Consulting

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Inside Sales Supervisor / Inside Sales Manager • Montreal, Montreal (administrative region), CA

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