Operations Supervisor - Durham Region

Join the Voyago team as an Operations Supervisor and play a vital role in managing our On-Demand Transit service in the Durham Region!

Your Role

Operational Oversight

• Manage the daily operations of transportation services, ensuring compliance with contractual standards and company policies.
• Oversee staff scheduling to ensure full coverage during regular operations, vacations, and sick leaves.
• Cover driving runs as required to maintain service continuity.

Team Leadership & Performance

• Direct and support drivers and staff, monitoring performance through site visits, incident/collision reports, and follow-ups.
• Provide input for annual performance reviews, address issues promptly, and promote employee engagement through regular meetings.
• Assist in onboarding, orientation, and training of new hires.
• Track and support employees through license upgrades, from initiation to completion.

Collaboration & Support

• Serve as the primary contact for support teams including Maintenance, HR, and Health & Safety.
• Coordinate with Health & Safety to arrange required training.
• Maintain strong communication channels to support team success and ensure compliance.

Fleet & Facility Management

• Support fueling and maintain cleanliness of vehicles.
• Oversee completion of monthly ghosting and deficiency reports, ensuring timely corrective actions.

Reporting & Administration

• Monitor and report on KPIs as directed, providing regular updates to the Operations Manager.
• Ensure accurate and timely entry of payroll, review timesheets, and maintain all required paperwork.

Availability & Commitment

• Be available on-call for divisional emergencies, including holidays and weekends, as required.
• Actively contribute to employee engagement initiatives and foster a positive workplace culture.

Schedule: Full-Time | Friday to Tuesday | 12:00 AM – 8:30 AM | 40 hours per week | Wednesday & Thursday off

Your Profile

• Safety-focused and committed to maintaining the highest driving standards.
• Hold a valid full G Ontario Driver’s Licence with a clean driving record.
• Able to provide a clear Criminal Record Search with Vulnerable Sector Screening.
• Strong knowledge of the Greater Durham Region, including Utica, Courtice, and surrounding areas.
• Proven ability to work independently and responsibly with minimal supervision.
• Excellent communication and interpersonal skills, with a focus on teamwork and collaboration.
• Post-secondary education or equivalent experience.
• Minimum 2 years of experience in a similar role, ideally within transportation or logistics.
• Proficient with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Demonstrated strength in customer service, with a track record of building positive relationships.
• Prior transportation experience considered a strong asset, particularly within an On-Demand service environment.

By joining the Voyago Transit team in the Durham Region, you’ll enjoy:

• Employee and Family Assistance Program (EFAP) to support your well-being
• Employee Referral Bonus Program with rewards for helping us grow our team
• A supportive, people-first company culture
• An award-winning organization recognized for excellence
• A growth-oriented environment with opportunities to advance your career
• Being part of Transdev, a global leader in transportation services
• Ongoing employee recognition to celebrate your contributions

The Perks

• Career Growth & Development: Free licence upgrades, paid training, and ongoing professional development opportunities.
• Work-Life Balance & Well-Being: Comprehensive benefits package for full-time employees, Employee and Family Assistance Program, and a strong focus on supporting employee wellness.
• Rewards & Recognition: Employee Referral Bonus, company perks program, and recognition as an award-winning employer.
• Inclusive & Supportive Culture: A workplace that values diversity, encourages collaboration, and empowers employees to flourish.
• Global Opportunities: As a proud subsidiary of Transdev, you’ll have access to rewarding career paths within a growing, global transportation leader.
• Positive Impact: Be part of a company that drives innovation, champions sustainability, and creates meaningful social impact through mobility solutions.

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.