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Dye & Durham Corporation
Bilingual Customer Service AgentDye & Durham Corporation • Montreal, Montreal (administrative region), CA
Bilingual Customer Service Agent

Bilingual Customer Service Agent

Dye & Durham Corporation • Montreal, Montreal (administrative region), CA
30+ days ago
Job type
  • Full-time
Job description

Join to apply for the Bilingual Customer Service Agent role at Dye & Durham Corporation

3 weeks ago Be among the first 25 applicants

Join to apply for the Bilingual Customer Service Agent role at Dye & Durham Corporation

Description

We are seeking a detail-oriented, driven individual to join our Financial Solutions team. As a Bilingual (French/English) Customer Service Agent, you will have the ability to use your communications expertise and take initiative in providing support for our Financial Solutions software products.

You will work in a fast-paced environment, handling queries via email, phone, and fax from clients including lawyers, notaries, and financial institutions using our services: Unity Lender Centre, Tax Pay, and Bill Pay.

Key Responsibilities

  • Assist with profile management, system walkthroughs, file maintenance, and payment/credit inquiries while maintaining strong client relationships by handling concerns with speed and professionalism.
  • Record customer queries accurately on our in-house IT systems.
  • Liaise with other departments to resolve queries within SLAs.
  • Provide advice and technical support on all products and services offered.
  • Own the resolution of client escalations through proactive query management.
  • Manage inbound and outbound calls.

Skills, Knowledge & Expertise

  • Bilingual in English and French
  • Previous experience in customer service or clerical roles; call center experience is an asset.
  • Excellent customer service, interpersonal, and problem-solving skills.
  • Ability to adapt to changing priorities effectively.
  • Strong analytical skills with critical thinking ability.
  • Ability to work independently with minimal supervision in a fast-paced environment.
  • Must be able to work shifts on a monthly rotating schedule.

Job Benefits

At Dye & Durham, we strive to be visionaries! We offer internal and external training, competitive salaries, healthcare, pension, discounts, wellness programs, and paid days off for moving or volunteering.

Our Values

  • We ask how tomorrow can be better than today
  • We are passionate about solving customer challenges
  • Our ideas break boundaries
  • We value different perspectives and encourage dialogue
  • We take ownership and celebrate together

Additional Details

  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industry: Software Development

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Bilingual Customer Service Agent • Montreal, Montreal (administrative region), CA

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