Manager, Safety Operations Center

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Senior Manager, People Services at Blackline Safety with expertise in talent management and employee engagement

About Blackline Safety:

Blackline Safety is a global leader in connected safety technology, driving innovation to protect lives and improve workplace safety. Our advanced safety solutions, cutting-edge technology, and dedicated team ensure we deliver industry-leading services to our clients worldwide.

Role Overview:

As the Manager - Safety Operations Center, you will play a key leadership role in ensuring the efficient and effective operation of our Safety Operations Center. This role demands strong technical expertise, exceptional communication skills, and strategic problem-solving to support operational excellence and customer satisfaction.

Key Responsibilities:

1. Recruitment & Talent Assessment

• Conduct in-depth interviews with candidates across various platforms (in-person, phone, and virtual).
• Evaluate language proficiency and technical competencies to ensure top-tier talent acquisition.

Scheduling & Payroll Administration

• Assist Manager - Specialist's with scheduling to ensure continuous coverage and compliance.
• Manage payroll processing for the department with accuracy and efficiency.

Operational Excellence

• Provide leadership support to Monitoring Services, Shift Leads and Training, addressing operational challenges and delivering real-time solutions.
• Own projects from inception to completion, ensuring the office space is functional and defect-free.
• Assist French-speaking customers, ensuring superior service delivery in meetings, protocol execution, and inquiry resolution.
• Develop and deliver impactful presentations and contribute to cross-functional meetings with Sales and other teams.
• Review, refine, and implement operational processes to enhance efficiency.

Technical Operations & Troubleshooting

• Analyze operational data, logs, reports, and alerts to ensure accuracy and identify trends.
• Act as the liaison during system interruptions, leading notifications and troubleshooting.
• Manage and maintain phone and internal systems, troubleshooting issues and optimizing functionality.
• Collaborate with teams to implement protocols, investigations, and drills for technical readiness.
• Facilitate communication through regular meetings, providing updates on activities and challenges.
• Coordinate strategies with departments like Software, Implementation, and Customer Care.
• Promote a positive, inclusive work culture and drive team engagement.

Data Analysis & Reporting

• Generate and interpret reports for actionable insights.
• Monitor key performance metrics for continuous improvement.

Customer-Centric Problem Solving

• Handle escalated customer issues with timely and tailored responses.
• Deliver innovative solutions while maintaining high service standards.

Qualifications & Expertise:

• Technical Proficiency: Advanced understanding of operational systems, troubleshooting, and data analytics.
• Leadership Experience: Proven success managing high-performing teams in dynamic environments.
• Communication Skills: Excellent written and verbal skills in English and French.
• Problem-Solving Ability: Skilled in analyzing complex scenarios and implementing solutions.
• Organizational Skills: Strong multitasking abilities with attention to detail.
• Work/life balance: Flexibility with timings and availability to manage system issues outside regular hours, occasionally.

Why Join Us?

• Competitive salary and benefits.
• Opportunity to lead and make impactful contributions.
• Collaborative environment focused on safety and employee well-being.

About Blackline Safety

Blackline Safety develops and manufactures wirelessly connected safety products designed to save lives and monitor personnel working alone in various environments. Our products help prevent falls, missed check-ins, man-downs, and exposure to hazards. All development, sales, and support are conducted in-house at our Calgary headquarters. We are publicly traded (TSX: BLN). Visit www.blacklinesafety.com to learn more.

We value diversity and are an equal opportunity employer. All applicants are welcome regardless of age, religion, race, gender, disability, or sexual orientation. We encourage everyone to apply.

Disclaimer:

Blackline Safety does not ask for payment or financial information during recruitment. Be cautious of suspicious offers or communications.

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