Talent.com
ZTR
Customer Success ManagerZTR • London, ON, CA
Customer Success Manager

Customer Success Manager

ZTR • London, ON, CA
30+ days ago
Job type
  • Full-time
Job description

Customer Success Manager

Join to apply for the Customer Success Manager role at ZTR and lead the adoption of sustainable rail solutions that drive customer value and business outcomes.

What You’ll be Doing

As a Customer Success Manager, you will partner with customers to achieve their business goals through proactive product adoption, strategic planning, and best‑practice creation. You will be the advocate of customers’ voices, the primary point of contact for product services, and a champion for their success.

Key Responsibilities

  • Build strong relationships with existing stakeholders and new customers.
  • Advocate for customers, share their feedback and help shape product strategy.
  • Be the subject‑matter expert of ZTR products and services.
  • Use metrics to build success plans, optimize practices, and present insights.
  • Own end‑to‑end onboarding and post‑sales cross‑sales upsell interactions.
  • Collaborate with cross‑functional teams to solidify partnerships.

Who you are

  • Previous experience in Customer Success, Strategic Account Management or related role within the technology field.
  • Diploma or Degree in Software Development, Engineering Technology, Telecommunications or related field.
  • Proven experience leading complex projects with diverse cross‑functional teams and stakeholders.
  • Familiarity with project management concepts.
  • Affinity for working with customers and building relationships.
  • Profound understanding of current and upcoming technologies and trends.
  • Goal‑oriented, customer‑ and team‑focused.
  • Excellent verbal and written communication skills.
  • Observant of customer needs and provides solutions with their values in mind.

We encourage and support employees to find long‑term success and explore opportunities that play into their strengths and passions. We value lateral moves as much as vertical promotions; we believe all roles should develop your skills, broaden your experience, and help you continue on a journey to build a rewarding career at ZTR.

ZTR Control Systems provides accommodations for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact Human Resources. We will address information received regarding the accommodation needs of applicants in confidence.

#J-18808-Ljbffr
Create a job alert for this search

Customer Success Manager • London, ON, CA

Similar jobs

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingLucan Biddulph, Ontario
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Community Nurse- Shift Nurse

CarePartnersExeter, ON, CA
CA$47.38 hourly
Part-time

We have over 24 Nursing Clinics across Ontario and we are always looking for new and innovative ways to deliver care to the patients who need it the most.Hours of work are overnights within a 2-wee... Show more

 • Promoted

Schindler Service Leader London Opportunity

Schindler GroupLondon, ON, CA
Full-time

Elevate your career as a Service Leader with Schindler Elevator Corporation in London, ON.Lead client management and operational services in the thriving elevator industry.In this influential role,... Show more

 • Promoted

Assistant Restaurant Manager with Youth Focus

McDonald's ExeterExeter, ON, CA
Full-time

Join our team as an Assistant Restaurant Manager with a commitment to supporting youth in the workplace.This role emphasizes mentoring and training to develop future leaders.We are in search of an ... Show more

 • Promoted

Summer Youth Soccer Coach & Team Lead

Summer FC - Learn to Play SoccerLucan Biddulph, ON, CA
Full-time

A community-focused soccer coaching organization in Lucan Biddulph, Ontario, is seeking passionate individuals to join their Summer FC Coaching Team.The roles include delivering engaging soccer ses... Show more

 • Promoted

Sport Events Account Coordinator — Client Success & Growth

EventConnect, LLC.London, ON, CA
Full-time

A leading event management company is searching for an Account Coordinator to enhance client relations and ensure satisfaction.The ideal candidate will have a university degree and relevant experie... Show more

 • Promoted

Customer Success Manager

ZTRLondon, Ontario, Canada
Full-time

You will be the advocate of customers’ voices, the primary point of contact for product services, and a champion for their success.Build strong relationships with existing stakeholders and new cust... Show more

 • Promoted

Manager

TikTokLondon, ON, CA
Full-time

E-Commerce Tier 2 Service Specialist.E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators.... Show more

 • Promoted

Business Development Manager

Citron HygieneLondon, ON, CA
Full-time

Posted Thursday, July 9, 2026 at 4:00 AM.Great companies start with great people!.Citron is a people first organization.Which is to say, our strength comes from our teams of professionally-trained ... Show more

 • Promoted

Customer-Focused Service Advisor Role

AutoCanadaLondon, ON, CA
Full-time

Enhance client experiences at London Kia as a Customer-Focused Service Advisor.This full-time, onsite role centers on delivering top-notch service to our valued clients.London Kia is looking for a ... Show more

 • Promoted

Store Assistant Manager: Lead Sales & Team Growth

BoxLunch & Hot TopicLondon, ON, CA
Full-time

A popular retail brand in London, Ontario is looking for a Full-Time Assistant Manager who will support the Store Manager in achieving sales targets and leading a team.Ideal candidates will have at... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausPerth South, ON, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Inside Sales Pro: Drive Orders, Upsell & Customer Success

Core & MainLondon, ON, CA
Full-time

A prominent sales company in Ontario, Canada, is seeking an entry-level sales facilitator.This role involves managing the sales process, assisting customers via phone and email, and supporting outs... Show more

 • Promoted

Senior Engineer for Technical Support BMH

Metso CorporationWest Perth, ON, CA
Full-time

Drive innovation in Bulk Materials Handling at Metso as a Senior Technical Support Engineer.Based in locations like York, Pennsylvania, this role offers a blend of technical support and strategic t... Show more

 • Promoted

Remote Management Consultant

Micro1St. Thomas, Ontario, CA
CA$50.00 hourly
Remote
Full-time

Management Consultant / Business Strategy Specialist.AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such ... Show more

 • Promoted

Remote Customer Advocate | Fast Growth & Training

srecruitingLondon, ON, CA
Remote
Full-time

A leading remote work solutions provider is seeking a Customer Service Advocate to provide top-notch support to a vast network of clients.This fully remote position offers flexible scheduling and a... Show more

 • Promoted

Customer Success Specialist

LBMXLondon, ON, CA
Full-time

LBMX is a dynamic and growing SaaS company with an international perspective, proudly based in London, Ontario.As we continue our strong growth trajectory, we’re looking for talented, driven, and c... Show more

 • Promoted

Edi Implementation Success Lead - C$55,000 - C$65,000 A Year

SaaS companyLondon, Canada
Full-time

Lead customer EDI implementations, coordinate projects, and provide exceptional service in a growing SaaS company. Show more

 • Promoted

Retail Leadership - Customer Experience Manager

PetSmartLondon, ON, CA
Full-time

Elevate customer experiences as a Customer Experience Manager at PetSmart.Support pets and their families by leading a dedicated store team.As the Customer Experience Manager, you will take charge ... Show more

 • Promoted

Product Manager Role at ZTR - Rail Innovations

ZTR LLCLondon, ON, CA
Full-time

Transform the railway industry with ZTR as a Product Manager specializing in IoT and telematics.Spearhead product development, market strategy, and customer engagement in a hybrid environment.ZTR s... Show more