Application Production Support Analyst

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Title: Application Production Support Analyst

About Kyyba:

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.

At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Job Description:

Email Address: davidm@kyyba.com

PR: $74/hr on T4

Production Support

· Act as first line of contact for production environment and provide Level1 & Level2 functional and technical support.

· Coordinate with Level3, DEV and Infra teams about new and recurring production issues and help in root cause analysis and timely resolution.

· Pro-actively monitor, manage, and improve availability and performance of the production environments and application layers to middleware and databases.

· Monitor application components and in-out data with the help of provided tools and act proactively to prevent data issues, performance issues and application crash.

· Ensures issues/incidents are logged in the incident management system on time with relevant details (description, root cause, outage, downtime, dependencies, executive summary etc.)

· Liaise and communicate with upstream / downstream applications support teams for timely data flow and resolving any open issues.

· Contribute to projects related with updates, upgrades, obsolescence and vulnerabilities. Making sure these software/hardware updates/upgrades are meeting timeline. Making sure these updates / upgrades are timely communicated and followed upon for completion.

· Maintain and create procedure and process documentations.

EDUCATION

· Master/Bachelor or degree in Computer Science or IT Systems

· Minimum 6 years of Application Production Support experience (Relevant)

Technical Skills:

· Excellent knowledge and experience on systems like UNIX and Linux

· Excellent knowledge and experience of databases like ElasticSearch and Postgres

· Proficient experience on databases like Oracle and SQL

· Proficient experience on systems like Windows

· Working experience of IT tools like Dynatrace, ServiceNow, Autosys, Jenkins, Geneos.

· Experience in scripting skills or automation like Python, Perl, and PowerShell

· Working knowledge of file transfer protocols/tools like - CFT, FTP & SFTP

Leadership & Communication:

· Autonomous, self-motivated and motivate new joiners in team, mentor for new joiners in team.

· Train new and existing members - to improve their knowledge and skillsets.

· Excellent communication skills to review the incidents, change, problem and request management procedures, processes, and guidelines. Able to guide teams on these and changes to come in future.

· Able to confidently engage with stakeholders on topics related to application and production support.

· Proactively engage with sponsors and business stakeholders to understand the VoC and absorb feedback in constructive manner.

· Openness to accept the new problems and issues and look for ways to solve.

· Positive attitude to own existing and new issues in the applications and productions. Find ways to collaborate to find solutions to the problems.

· Inculcate the environment of positive mindset towards suctioning and problem solving.

Language

· English and French

Disclaimer:

Kyyba is an Equal Opportunity Employer.

Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”

It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at 248-813-9665

Rewards:

401k

Term life

Voluntary life and disability insurance

Optional Pre-paid legal plan

Optional Identity theft plan

Optional Medical and dependent FSA

Opportunity for advancement

Long-term assignment with opportunity for hire by client

SELECT AWARDS

· An INC 5000 company for 10 years

· Corp! Michigan Economic Bright Spots

· Crain’s Detroit Business Top Staffing Service Companies in Detroit

· TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions

· Best of MichBusiness winner in HR Wizards & Partnerships

· Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest

· 101 Best & Brightest Companies to Work for in Michigan

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Analyst

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