Associate Site Reliability Specialist

Company: CGL
Department: Information Technology
Employment Type: Temporary Full Time (6 months)
Work Model: Hybrid
Language: This role operates in English

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society, and our team is essential to deliver on this strategy. That’s why we prioritize our people to ensure we provide a strong culture and development opportunities which enable our team to thrive and live our purpose. The best part is that you will work with people who care passionately about you, our clients, and our communities.

Our Information Technology team aspires to be a leader in applying technology to power business strategies. We connect concepts with solutions to create value and efficiencies for our clients, employees, and communities. Our success is driven by our skilled and diverse team who are passionate about excellence, innovation, and agility.

The Site Reliability Associate (SRA) is a specialized role within the field of software engineering that focuses on maintaining highly reliable and scalable software systems. SRAs execute tasks to maintain the health of the ecosystem of the applications and services. These tasks also ensure the applications operate smoothly and reliably with excellent user experience. This is an excellent opportunity for recent graduates.

How you will create impact:

• Monitor system performance and availability, and take actions to rectify issues identified.
• Respond promptly to incidents following predefined plans and procedures, including batch jobs, message queues, system integration components, and end-user reported incidents.
• Analyze root causes of incidents following incident response plans.
• Prevent future occurrences of incidents by fixing root causes and recovering damaged data.
• Build effective monitoring and alerts to discover errors.
• Use development tools to analyze root causes of problems.
• Develop tools that monitor the ecosystem and enable self-diagnosis.
• Adopt best practices and continuously improve systems and processes to enhance reliability and performance.
• Collaborate with teams like Policy Fulfilment and business stakeholders to determine feasibility and troubleshoot issues.
• Work with external teams (e.g., DCM, Kyndryl) to integrate and optimize document services, providing assistance when needed.

How you will succeed:

• You have an innovative mindset to improve operational efficiencies and the ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions, and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

To join our team:

• Diploma or degree in Information Technology or Computer Science with at least 1 year of experience in application support including development and operation.
• Knowledge in software engineering, with proficiency in one or more programming languages.
• Knowledge in system administration and managing production environments.
• Proficiency in using monitoring and logging tools to track system performance and discover errors.
• Strong problem-solving and troubleshooting skills.
• Knowledge with containerization technologies like Docker.
• Excellent communication and collaboration skills to work with cross-functional teams effectively.
• Knowledge of cloud computing platforms and infrastructure-as-code tools as an asset.
• Knowledge or experience with ESQL, IBM MQ (Rabbit MQ or similar), Oracle SQL, Java, and GIT.
• Knowledge of Eclipse IDE is an asset.

What you need to know:

• Rotational on-call schedule, with shifts during evenings and weekends.
• Extended work hours, including evenings and weekends, will be required.
• You will be subject to a background check as a condition of employment if you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Volunteer opportunities to give back to your community.

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