Case Manager

Who we are:

Canadian Mental Health Association Durham is an integrated community mental health and primary care hub that has been providing mental health services to Durham Region for over 60 years.

During that time, it has evolved to provide a broad range of services to individuals and their families experiencing mental health challenges, from information and education to case management, psychosocial rehabilitation, housing and primary healthcare. These services are provided through inter‑professional teams focused on providing clinically based services that, in addition to dealing with client mental health issues, address social determinants of health using the recovery model.

Overview of the Role:

Reporting to the CHO (Community Homes for Opportunity) Lead, this position provides case management, advocacy and support services to mental health clients within the CHO program at the Canadian Mental Health Association (CMHA) Durham.

Duties and Responsibilities:

• Participates as a member of a high‑performance team managing an assigned caseload of mental health clients within the CHO program residences
• Processes client intakes and reviews assessment information by identifying goals and preparing individualized supportive client care plans that promote long‑term stability and growth
• Develop, implement, evaluate and revise treatment goal plans in collaboration with clients and team members
• Ensures that clients understand CMHA Durham services and agree to the expectations related to CHO services using appropriate service agreements
• Works with clients in one‑on‑one and/or group situations teaching life skills that promote sharing of responsibilities associated with reaching their goals to move onto independent housing
• Provides case management services in a respectful individualized, supportive and flexible manner
• Provides support services to clients assisting with scheduled appointments, arranging transportation to appointments and/or accompanying clients to appointments, as necessary
• Supports clients to establish and foster peer supports and natural family connections
• Establishes supportive therapeutic relationship with clients and advocates for, and with, clients
• Consults and collaborates with community resources and service providers ensuring clients obtain the most appropriate services and receive continuity in their care
• Documents client contacts, creates daily logs, summaries and completes reports in a timely manner, as outlined in the CMHA Durham policies and procedures
• Performs other tasks as assigned by management

Client Safety:

Adhere to CMHA Durham client safety programs including program policies as well as infection control and prevention procedures. In partnership with clients, family members, and fellow staff, maintain open lines of communication to assist the organization in identifying and achieving quality outcomes for client safety. Report client safety incidents and suggested improvements to manager or delegate.

Other Duties as Assigned:

• Attend, participate in team meetings and all employee meetings
• Participate in organizational quality improvement activities, e.g. accreditation projects, committee work, special events
• Participate in quality improvement activities at the team/program level

Effort:

• Sits at a desk, as well as stands and walks daily, in order to perform the duties of the job
• Concentration, attentiveness and creativity required daily to attend meetings, develop Client Care Plans, teach life skills, manage a caseload, prepare documents, listen to clients, etc.

Risk Management:

Minimizes risks adhering to CMHA Durham Policies and Procedures identifying, assessing, evaluating and controlling risks ensuring well‑being of employees and clients.

Qualifications:

• Post‑secondary education in a related area of study (i.e., mental health, social sciences or human services) and a minimum of one‑year related experience or equivalent combination of education and experience
• Sound knowledge of the Mental Health Act, Health Care Consent Act, social service benefits and related legislation in Ontario
• Ability to develop and maintain a positive therapeutic relationship with clients
• Ability to develop and maintain positive relationships with community partners and represent the agency in a professional manner at all times
• Ability to acquire and utilize community resources effectively to meet client needs
• Excellent communication (written and verbal) skills
• Ability to work with individuals of diverse backgrounds
• Ability to organize and present information
• Flexibility to change
• Ability to work independently when necessary
• Ability to think critically and creatively
• Valid Ontario Driver’s license, access to a dependable vehicle in safe working order and appropriate insurance coverage
• Works a variable work schedule, which may include evenings and weekends, as required
• Knowledge of MS Office 365 (Word, Excel, PowerPoint, Access and Outlook), as well as the internet

Working Conditions:

• Works in office and work field environments
• Exposure to abusive/irate clients, distractions, interruptions and deadlines
• Little exposure to hazards

What we offer:

CMHA Durham is a non‑profit community‑based organization that believes that mental and physical health care is for everyone regardless of class, race, sexuality, gender, age, faith, or ability. With a flexible working model (within reasonable parameters of the program), memberships to meditation apps, competitive vacation, wellness time and 100% employer paid health benefits, work‑life balance is not only encouraged but expected. Our Monday – Friday work week has 35 hours for most position and everyone gets their birthday off with pay.

Equal Opportunity Statement:

All qualified candidates are encouraged to apply; however, only those selected for an interview will be contacted.

Accommodation Statement:

Please advise us if you require any level of accommodation; we are here to help and support you.

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