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Valued Connections Healthcare
Senior Manager, Service Delivery / Director – Service Delivery VolunteerValued Connections Healthcare • ON, CA
Senior Manager, Service Delivery / Director – Service Delivery Volunteer

Senior Manager, Service Delivery / Director – Service Delivery Volunteer

Valued Connections Healthcare • ON, CA
30+ days ago
Job type
  • Full-time
Job description

Overview

Valued Connections Healthcare is looking to recruit talented, dedicated senior leadership volunteers.

Job Title: Senior Manager, Service Delivery / Director – Service Delivery Volunteer

Reports to: Vice President of Governance

Office: Maureen Campisano, Service Delivery Branch

Employment Type: 15 hours a week, volunteer.

Position Summary

The Senior Manager or Director of Service Delivery is a talented and skilled volunteer who supports the Vice President and CEO in the Creation, Development, and Management of our customer-facing programs. The Policy Advisor / Director provides strategic advice, program development, and operations management across key portfolios. The ideal candidate is a politically and clinically astute thinker with strong, complex social work/case management experience, exceptional communication and interpersonal skills, and a proven ability to thrive in a fast-paced, high-stakes environment. This is a volunteer role with potential to transition to paid staff in the new year depending on funding.

Key Responsibilities

Program Development and Standardization

  • Design and develop program standardization products, including policies, procedures, standards, and clinical guidelines in collaboration with the Vice President and the Chief Nursing Officer.
  • Support the Development of the Branch Business Plan and Branch Budget as part of the development of the overall organizational budget.

Stakeholder Engagement & Coordination

  • Engage with client services, public servants, internal departments, and service providers to provide excellent customer service in collaboration with Stakeholder Relations and Community Relations, where appropriate.
  • Build and maintain strong working relationships across the broader public sector and relevant stakeholder sectors.

Program Operations

  • Support, Lead, and Coordinate Program leaders who manage and deliver the day-to-day case management programs directly on the front line with our case managers.
  • Problem Solving, management, and general operational leadership.

Qualifications

Education & Experience

  • University degree in public policy, political science, health policy, case management, or a related field.
  • Social Services, Healthcare or Case Management program leadership experience is required. Ideally 3+ years.
  • Experience in a public healthcare or social services setting is highly preferred.
  • Deep understanding of Ontario’s healthcare landscape and government processes.
  • Excellent writing and analytical skills with the ability to synthesize complex information into actionable insights.
  • Comfortable in a newer program environment, where some days there is a need to build the plane while flying it.
  • Collaborative mindset with the ability to influence across levels and work in a highly dynamic team environment.

To Apply

Send your resume with subject line “Service Delivery Application” to venessa.sweet@VCHI.org

Additional Details

  • Seniority level: Director
  • Employment type: Volunteer
  • Job function: Project Management and Information Technology
  • Industries: Non-profit Organizations

Scarborough, Ontario, Canada

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Senior Manager, Service Delivery / Director – Service Delivery Volunteer • ON, CA

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