Service Advisor

Overview

Are you ready to join a team recognized as a Platinum Certified Canada’s Best Managed Company and one of BC’s Top Employers? Williams Machinery has been selling, renting, and servicing equipment across British Columbia for over 100 years, providing essential safety training for effective machinery operation. We offer a diverse range of equipment for industries like warehousing, construction, milling and more. Join our team of People-Focused Problem Solvers and build a career where your contributions truly make a difference!

Benefits

• Competitive Pay that recognizes your skills and contributions: Salary between $60,000-$70,000
• Comprehensive benefits package including extended health and dental coverage, plus Health and Lifestyle Spending Accounts
• Employee Assistance Program (EAP) providing confidential mental health and life support
• RRSP matching plan to help you build your financial future
• Paid vacation and a flexible Monday–Friday schedule that promotes work-life balance
• Employee recognition programs including Monthly GRIT Awards and Annual TRUE GRIT Award
• Employee green car benefit – eligible employees may apply for a $2,000 benefit toward purchasing a new personal electric vehicle
• Professional growth and development opportunities through training and peer learning
• Supportive, positive work culture with team events and collaboration
• Comfortable workspace with coffee, tea, snacks, and a welcoming lunchroom
• Career stability and job security within a growing, value-driven organization

Key Responsibilities

• Assist in coordinating road and/or shop technicians as assigned
• Create work orders and complete quotes for required service needs
• Effectively communicate with customers throughout the process to ensure high levels of satisfaction
• Determine parts availability and schedule future appointments
• Review the repair order and service performed with the customer after completion
• Complete repair estimates and follow up with the customer for approval to proceed
• Ensure work orders are closed and invoiced within 48 hours of job completion
• Assign work to the right technician and follow up to ensure on-time completion
• Data entry of technician times, comments and job codes
• Schedule jobs and organize technician workload, using GPS to maximize productivity when required
• Manage Planned Maintenance Agreements (PMs) including routine reporting and scheduling
• Coordinate parts for shop and/or field jobs as required
• Assist in coordinating shop and/or road technicians as assigned
• Complete warranty documentation and submission, ensuring good communication with manufacturers to maximize recoveries
• Arrange freight for pickup and delivery of service work as required
• Practice workplace health and safety at all times
• Other responsibilities as assigned

Knowledge, Skills and Abilities

• Ability to build relationships with customers and teammates in a positive and professional manner
• Ability to translate clients' needs to the technicians or willingness to learn
• Ability to assess client needs and sell recommended service
• Quality communication with technicians and management
• Excellent attention to detail and a positive attitude with good interpersonal skills
• Excellent general computer skills and experience with Microsoft Office (Outlook, Word, Excel)
• Strong problem-solving skills and self-motivation; able to multitask
• Willingness to learn and be coached
• Able to learn and utilize operating databases

Training, Education and Experience

• 2–4 years of experience scheduling service work
• High School Diploma

Values

• Build trust – with customers and each other
• Be a team player – commit to working together to win
• Be customer-focused – wow customers so they become raving fans
• Support community – care for our people, our community and our planet
• Deliver results – know what you need to do and get it done

Working conditions

The Service Advisor is based out of the Surrey office and works 40 hours on average per week, Monday to Friday.

Privacy and Selection

Privacy Notice for Job Applicants: By applying, you consent to share your name and email with our third-party assessment provider solely for assessment purposes. We will manage your data confidentially and will not use it for any other purpose. If you have concerns, please contact our HR department at careers@williamsmachinery.com.

Selection Process Notification: Due to the volume of applications, we will contact only shortlisted candidates. Thank you for considering career opportunities with Williams Machinery.

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