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Robertson & Company Ltd.
Bilingual Tech support/Service Availability RepresentativesRobertson & Company Ltd. • London, ON, CA
Bilingual Tech support/Service Availability Representatives

Bilingual Tech support/Service Availability Representatives

Robertson & Company Ltd. • London, ON, CA
30+ days ago
Job type
  • Full-time
Job description

Bilingual Tech Support/Service Availability Representatives

Be among the first 25 applicants.

Pay Range

This range is provided by Robertson & Company Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: CA$25.00/hr

Job Details

Position: Bilingual Service Availability Representatives

Location: London, ON (Onsite)

Contract Period: 24 months with potential to convert

Pay Rate: $23.50 per hour, with variations based on shift (Standard, 2nd Shift, Overnight)

Shift Schedule: Rotational shifts (able to work all 3 shifts), including overnight, weekends, and holidays.

Responsibilities

  • Provide first-level technical support via phone and email
  • Log tickets with detailed problem documentation
  • Escalate incidents and follow up with internal teams
  • Identify and escalate high-impact issues
  • Monitor support trends and recommend improvements
  • Build proficiency across tools and technologies over time

Must-Have Skills

  • Bilingual: French & English (verbal and written)
  • Excellent customer service and communication skills
  • Strong technical troubleshooting skills
  • Proficient in Microsoft O365 (Word, Excel, OneNote, PowerPoint)
  • Able to type 30+ words per minute
  • Familiarity with PC hardware and general computing environments
  • Team player who collaborates well and works independently

Nice to Have

  • Experience with incident ticketing systems
  • Technical degree or IT certification
  • Previous call center or technical support experience

Schedule

Candidates must be available for rotating shifts (24/7/365).

Seniority level

Not Applicable

Employment type

Contract

Job function

Information Technology

Industry

Banking

Note: This job is active and accepting applications.

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Bilingual Tech support/Service Availability Representatives • London, ON, CA

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