Quality Experience Leader - Permanent Full-Time

OVERVIEW

Reporting to the Manager of Quality, Patient Safety, and Interprofessional Practice, the QEL plays a vital role in ensuring that MAHC is recognized as a leader in delivering safe, reliable, and effective care. This role will be responsible for supporting corporate quality improvement and large-scale projects and working with organizational leadership and staff to create policies and procedures that ensure good quality care. You will collaborate with key stakeholders to implement solutions for identified improvement opportunities, you map out new processes, test changes for improvement; analyze, interpret and disseminate data as it is related to quality. You have excellent interpersonal and communication skills, strong relationship-building, facilitation skills and have an astute ability to prioritize and complete multiple projects simultaneously. The Quality Experience Leader supports a continuous performance improvement culture resulting in enhanced quality care, patient safety and a positive client and patient experience.

ROLE

• Support corporate and local initiatives to enhance quality and performance improvement
• Identify and prioritize opportunities for improvement and operational efficiency proactively
• Drive continuous improvement efforts in areas such as clinical appropriateness, efficiency, effectiveness, workflow, access to care, continuity, safety, and patient experience
• Participate in clinical quality reviews and lead teams in applying quality improvement and patient safety methodologies (e.g., reliable design, human factors, PDSA, root cause analysis, FMEA, LEAN, value stream mapping)
• Utilize a systems-based approach to optimize quality, safety, reliability, efficiency, and productivity
• Develop and monitor performance and outcome indicators
• Assist teams with the collection, analysis, interpretation, and presentation of performance data
• Apply change management principles and guide clinical teams through transformation processes
• Collaborate with risk management on key patient safety initiatives as needed
• Deliver education, training, and support to staff and physicians to foster quality improvement knowledge and skills across the organization
• Participate in quality of care and safety incident reviews, facilitate discussions, and recommend changes
• Contribute to achieving and maintaining safety standards and compliance with Accreditation Canada requirements

QUALIFICATIONS

• Undergraduate degree in a health-related field, or a combination of project management and LEAN certification required
• Membership in a regulated professional college in Ontario (preferred)
• 1–3 years of experience leading quality improvement projects
• Certified Risk Management designation (asset)
• Familiarity with Accreditation methodology (preferred)
• Experience in data management and statistical analysis
• Knowledge of healthcare quality assurance trends, practices, and legislation
• Proven ability to analyze and interpret data for quality improvement purposes
• Experience managing organization-wide improvement projects
• Strong understanding of quality improvement and patient safety methodologies
• Demonstrated success in implementing and sustaining positive organizational changes
• Exceptional interpersonal, organizational, problem-solving, and communication skills
• Effective team leadership and conflict resolution skills across various organizational levels
• Ability to build relationships and establish credibility with stakeholders
• Self-motivated with excellent multitasking and workload management skills
• Advanced proficiency in Microsoft Office Suite and statistical software

ADDITIONAL PERKS AT MAHC

• Staff referral program (Earn up to $1000 for each successful permanent part-time and permanent full-time new hire you refer to MAHC)
• Extended health benefits (Permanent Full-Time)
• Enrolment in the Healthcare of Ontario Pension Plan (HOOPP)

ADDITIONAL INFORMATION

Location: Multi-Site, working on site at both the South Muskoka Memorial Hospital (SMMH) located in Bracebridge and Huntsville District Memorial Hospital (HDMH) located in Huntsville. Applicants must reside within 125km of one of our hospital campuses or be willing to relocate prior to starting. *Exceptions will be considered on a case-by-case basis.

Hours of Work: Shifts will be Monday to Friday 8:30 am - 4:30 pm, however shifts and hours may change according to departmental requirements. You may also be required to be available evenings and weekends.

Recruitment Process

Submit your cover letter and resume together as either a PDF or Word document(s) to this posting by 11:59 pm on the closing date. Please Note: Applicants must submit their application through this posting listed to be considered. Email and paper submissions will not be accepted unless otherwise indicated.

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We thank all applicants for their interest in this opportunity. As much as we would like to reach out to every applicant, please note that only those selected for an interview will be contacted. Selection will be based on skills, abilities, experiences, and qualifications. MAHC reserves the right to conduct interview(s) or other applicable testing where required.

Conditions of employment for external hires includes;

• Proof of immunization and vaccination records to the Hospital’s Occupational Health and Safety department
• Legal entitlement to work in Canada
• Satisfactory Criminal Record & Judicial Matters Check

Our organization: MAHC is committed to a selection process and work environment that is inclusive and barrier-free. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identify as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ+.

Accommodation will be provided in accordance with the Ontario Human Rights Code. If you have accommodation needs for attendance at the interview, please advise us at time of the interview being scheduled

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