Manager, Cards Client Engagement

Job Description

What is the opportunity?
RBC Cards is one of the leading credit card businesses in Canada and is a strong contributor to RBC's overall Canadian Banking revenues and profits. The business has grown tremendously in the last five years, driven by our strong suite of Credit Card products and innovative strategy.

To support an ambitious growth trajectory, we're expanding our Cards Engagement team and investing heavily in our engagement capabilities and levers to capitalize on significant strategic opportunities ahead. The successful candidate for this role will be tasked with owning strategic opportunities that strengthen client engagement and drive growth across our portfolio. Sitting at the intersection of analytics, strategy, and client experience, you’ll collaborate with cross-functional partners across Product, Risk, Marketing, and Technology to deliver measurable results and sustained growth. Specifically, you’ll help evolve our engagement ecosystem by building strategies that deepen client relationships, increase profitability, and support RBC’s long-term vision for its Cards business.

What will you do?

• Manage and execute client engagement strategies across various engagement programs which may include Upgrades, Installments (flexible payment program), Proactive Limit increase.

• Partner with cross-functional teams such as Product, Marketing, Campaign Execution, Risk, Technology, to drive growth and deliver value to existing clients.

• Project manage initiatives from conception to execution, developing clear workplans, aligning stakeholders on scope and milestones, and ensuring on-time delivery of high-quality outputs.

• Leverage analytics to identify growth opportunities, diagnose performance gaps, and translate insights into actionable strategies

• Lead large cross-functional initiatives, collaborating across Product, Marketing, Risk, and Technology to deliver seamless and profitable client experiences.

• Monitor, forecast, and report on program performance and profitability, ensuring results are clearly communicated to stakeholders.

• Influence decision-making through strong analytical storytelling and sound business judgment.

• Navigate ambiguity with confidence, demonstrating ownership and accountability to deliver results.

• Champion continuous improvement by identifying opportunities to test, learn, and optimize engagement strategies.

What do you need to succeed?
Must have:

• Strong analytical mindset with the ability to turn complex data into actionable insights.

• Proficiency in SQL and comfort working with large datasets.

• Proficient in Microsoft Excel, Word, and PowerPoint.

• Solid understanding of financial drivers, P&L management, and program profitability.

• Demonstrated experience leading cross-functional projects and influencing across levels and functions.

• Excellent communication and presentation skills, with the ability to tell a clear and compelling story.

• Self-starter who thrives in an ambiguous, fast-paced, and collaborative environment.

• Strategic and critical thinker with strong problem-solving skills and a bias for action.

Nice to have:

• Experience in credit cards, financial services, or client engagement programs.

• Exposure to test-and-learn frameworks or Agile delivery methodologies.

• Knowledge of client lifecycle management and marketing analytics.

What’s in it for you?
We thrive on the challenge to be our best, to keep growing, and to work together to deliver trusted advice that helps our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving success together.

• Work on programs that deliver multi-million-dollar business impact and shape the future of RBC’s Cards portfolio.

• Opportunity to directly influence how millions of Canadians engage with one of RBC’s most successful businesses.

• A culture that values curiosity, innovation, and growth, where your ideas and insights are celebrated.

• Ongoing investment in your professional development and career advancement, with access to best-in-class tools, mentorship, and learning opportunities.

• Opportunities to do challenging work on high-impact programs that shape the future of RBC’s Cards portfolio.

• The flexibility to manage your work and life priorities in a supportive and inclusive culture.

• Teamwork and collaboration with dynamic, passionate, and diverse colleagues who challenge and inspire you to grow.

Job Skills

Analytics, Communication, Critical Thinking, Group Problem Solving, Knowledge Organization, Long Term Planning, Product Development Lifecycle, Product Manufacturing, Product Services, Product Testing, Project Management, Structured Query Language (SQL)

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-03-26

Application Deadline:

2026-05-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.